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GAR (Global Accts Rec) is looking for a proactive, customer and people centric Fice Team Leader to support the Collections process. The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals
Be an expert in the collection processes. Support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts Handle communication with clients on complex scenarios to ensure good customer experience Collect, track and present metrics, and drive process improvements Troubleshoot and triage any technical issues during collections and report as needed for long term sustainability of the process Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process. Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes Willing to create and implement standard operating procedures, quality guidelines and process workflows 4+ years of Accounts Payable (AP) experience 2+ years of team management experience Experience using data to influence business decisions Bachelors degree or above in fice, accounting or related field In depth knowledge of Order to Cash Process 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
Demonstrate ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Excellent negotiation, interpersonal, verbal and written communication skills Ability to work under pressure and with strict deadlines Proficient in Microsoft Excel and Word Experience in driving process improvements and operational efficiency projects Knowledge of Six Sigma defect reduction techniques (Lean, etc.) Experience of Oracle/Oracle Payables/Oracle Receivables Experience in accounts payable, accounts receivable or procurement Masters degree or above in fice, accounting or related field
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