Site Support Specialist

Job Title: Lead Senior Associate | Site Support Technician | Hyderabad

Employment Typ

Locatio

Deloitte is hiring for a project associated with a visionary American electric vehicle manufacturer, renowned for pioneering breakthroughs in luxury electric mobility. This market leader is redefining sustainable transportation through industry-leading electric range, state-of-the-art technology, and exquisitely crafted vehicles designed to elevate the driving experience

Site Support Technician (3 to 7 Years Experience )

Position Overview

Site Support Technician

Key Responsibilities

• Provide day-to-day IT support and troubleshooting for all site users, including VIPs.
• Manage and resolve ServiceNow tickets within SLA.
• Draft Knowledge Base articles for user assistance.
• Address and resolve site-level IT escalations, coordinating with central IT operations as needed.
• Ensure adherence to IT and security policies and standards at the site.
• Perform regular health checks of onsite IT infrastructure and communicate status updates to management.
• Develop and maintain site-specific documentation, including SOPs, knowledge articles, and process guides.
• Prepare and submit MIS reports covering site activities, ongoing projects, and vendor performance.
• Liaise with IT vendors to support site operations and resolve issues.
• Manage the complete lifecycle of IT assets, including secure data wiping and proper disposal.
• Assist with network and server-related tasks in partnership with the central IT team.
• Maintain accurate, real-time records of IT assets, including inventory, allocation, and scheduled replacements.
• Present New Hire deck to new hires during new hire orientation
• Guide new hires with setting up assigned computers

Technical Skills & Competencies

• Proficient in troubleshooting Windows OS and desktop environments.
• Experience using ITSM tools (e.g., ServiceNow) for incident and request management.
• Knowledge of IT asset management practices and backup solutions.
• Basic understanding of network and server troubleshooting, particularly with Cisco and Azure technologies.
• Familiarity with Microsoft imaging frameworks for workstation deployment.
• Strong team coordination and escalation management skills.
• Basic project management and vendor coordination abilities.
• Proficiency in MS Excel and other Microsoft Office applications.
• Demonstrated ability to support VIP users and resolve complex IT issues.
• Working knowledge of ITIL processes and continuous service improvement methodologies.

Education & Certification Requirements

• Bachelor’s degree from a recognized university.
• Preferred: ITIL Foundation certification; IT/Computer Science degree (if undergraduate degree is in a non-IT field).
• Optional: Certifications in Server Administration or Networking.