674 Shrinkage Control Jobs - Page 25

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Our Recruiters Shahnawaz - 8287128734 Preeti - 9958488601 Sampanya - 6205319184 Daniyal - 9220923306

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Role & responsibilities Manage store operations, ensuring high service standards and sales performance. Drive sales targets through effective team management and customer engagement. Optimize inventory levels and stock replenishment to avoid shortages. Train and motivate store staff on sales techniques and product knowledge. Coordinate visual merchandising and in-store promotional activities Qualifications & Skills: Bachelors in Business, Retail Management, or related field. 6-10 years of experience in luxury retail sales or operations. Strongleadership, customer service, and analytical skills. Experience in CRM and retail sales analytics

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

Retail store operations Achieve sales targets and KPIs Manage inventory and stock levels Ensure visual merchandising standards Handle customer queries and complaints Maintain store cleanliness and compliance

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

The Supply Chain & Logistics Job Family Group performs supply chain and logistics functions, which may include, but are not limited to, material procurement, production planning, inventory control, outsourcing, vendor selection and distribution Creates integrated processes among internal functions such as operations, purchasing and logistics, and outside suppliers Focuses resources on continuous improvement of the movement of materials through various production processes and establishes key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis Promotes alignment by understanding and communicating customer needs and requirements throughout the organization The Buyer Job Family is responsible for the organization's buying and merchandising strategies Accurately forecasts trends and monitors performance to establish overall product assortment strategy Plans the inventory levels for season, department, or class of merchandise Decides how much money should be spent, how many lines should be bought, and in what quantities Deals with supplier problems as they arise May negotiate very large contracts or manage the relationship of large vendors to ensure vendor compliance with guidelines May partner with the planning group to create monthly (or periodic) sales goals Job duties encompass a wide range of tasks, processes, or systems OR are focused on a specific area; job requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks Ability to provide solutions to problems that are non-standard Manages own workload, with periodic supervision

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Strong Team Handling Exp. Must know KPI's like CSAT/NPS/AHT US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities : Job Overview: The Sales Team Lead/Assistant Manager will be responsible for leading and managing the sales team to achieve sales targets and grow the company customer base. This role requires a highly motivated and results-driven leader who can effectively manage a team, develop sales strategies, and maintain strong relationships with clients to drive revenue growth. Key Responsibilities: Team Leadership & Management: Lead, coach, and motivate a team of sales representatives to achieve individual and team targets. Set clear performance goals and provide regular feedback to ensure alignment with company objectives. Conduct regular one-on-one meetings, performance reviews, and training sessions for team development. Foster a positive and results-oriented team environment, promoting collaboration and communication. Sales Strategy & Planning: Develop and implement effective sales strategies to meet or exceed revenue targets. Collaborate with senior management to define sales goals, metrics, and KPIs. Monitor industry trends, competitor activity, and market conditions to adjust sales strategies accordingly. Create detailed sales forecasts and reports for management, analyzing data to track team performance and identify opportunities. Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and offering tailored solutions. Ensure high levels of customer satisfaction and resolve any client issues in a timely and professional manner. Identify new business opportunities and lead efforts to acquire new clients and markets. Sales Operations & Reporting: Oversee the sales pipeline, ensuring leads are being managed effectively and follow-ups are timely. Track sales performance using CRM tools and other relevant systems, ensuring accurate data reporting and analysis. Prepare and deliver sales presentations to prospective client and stakeholders. Collaboration & Communication: Work closely with the marketing team to align sales campaigns with promotional efforts. Collaborate with product development teams to provide customer feedback and insights for product improvements. Ensure that all sales team members adhere to company policies, procedures, and industry regulations. Required Qualifications: Bachelors degree in business, Marketing, or a related field (preferred). Minimum of 4years of sales experience, with at least 4 years in a leadership or management role. Proven track record of meeting or exceeding sales targets. Strong leadership, coaching, and mentoring skills. Excellent communication and interpersonal skills. In-depth knowledge of sales strategies, CRM software, and sales reporting tools. Ability to build and maintain strong customer relationships. Experience in BPO industry . Work Environment & Compensation: Competitive salary with performance-based incentives. Opportunity for career advancement and professional growth. Interested candidates can call or WhatsApp on 9289809622 HR Prachi

We are looking for a highly skilled and experienced Legal Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Provide legal advice and support on various matters, including contracts and agreements. Draft and review legal documents, such as contracts and agreements. Conduct legal research and analysis to inform business decisions. Collaborate with internal stakeholders to ensure compliance with regulatory requirements. Develop and implement legal strategies to mitigate risk and protect the bank's interests. Stay up-to-date with changes in laws and regulations affecting the banking industry. Job Requirements Strong knowledge of banking laws and regulations. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Proficient in Microsoft Office and other legal software applications. Experience working in a fast-paced environment with multiple priorities and deadlines.

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Venue: HCLTech , AMB6, No. 8, M T H Road, AMB 6, Ambattur Industrial Estate, Ambattur, Chennai - 600058, Tamil Nadu, India. Date: 27th May'25 Experience: 6 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

Responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cximpact. Qualifications Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Benefits and Perks: Monthly Incentives. Medical Benefits

Exclusive Walkin Drive - US Health care - Team Lead Date : 27th May 2025 Venue : HCL Tech, 104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076 POC : Sobiya JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - As per current or last CTC Work from Office Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp 9910155221

Loss Prevention Associate Job Description: Are you excited about the transformative power of ecommerce in changing the landscape of grocery retail in India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to 30 cities in India, recording about 15 million customer orders per month. The talent acquisition team at bigbasket contains high potential individuals working together in shaping the future of India’s biggest Ecommerce grocery delivery company. We are a team that loves thinking differently about finding the best talent and thrive on guiding them through a well-established hiring process so that they have a good experience. As a Loss Prevention Associate Supervise, instruct and coordinate the activities of Security Associates, ensure compliance with established rules and regulations, Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. What would you be doing/ Expected from this role? Improve profitability of organization through timely identification of loss situations and prompt escalation to stakeholders for preventive measures. Conduct video monitoring and review CCTV footage to identify and raise exceptions Report incidents and notify alarms at stores within the defined process to appropriate hierarchy and monitor till the closure Monitor loss prevention aspects related to cycle count, FEFO, Write off and second sale & cleanliness Plans & initiates L1 checks of SAS (Security automation system) in the sites and notify for early repair Monitor HSEF non-compliances and notify exceptions. Assist sites in regular safety drills Ensure the correct re-conciliation of assets moved from one location to another location and corrective action to be taken against loss assets during transportation Who are we looking for? 2-5 Year Experience in Security Investigate Discrepancies raised by stores using CCTV at DC Willing to travel What would be a value add? Fire fighting, Safety & Hygiene Practices

US (Hospitality process) Candidate should be comfortable with both Voice & Email Customer Service Hotel bookings /cancellation /reservations /greviences. Excellent communication skills. Qualification:Hsc+6months exp or graduate fresher Fresher Salry up 20k Experice 24k+trweling allownce +packman Any 5 days working and 2 rotational off 247 Rotational shift Doj: 15th April 2025 Centralized pick up and drop facility Home pick ups and drop window (9:30pm to 6:00am) For more details kindly connect RAMESH PAL 7303443025 (Shift Timing Any 9 Hours Shift Between 247) No planned leaves for first 6 months. * Notice Period : Immediate Joiner Work From Office* HR RAMESH PAL 7303443025

1+ years of experience into BPO Outbound/Inbound sales as Team leader can apply Must have worked in sales process, preferably in call centre/credit cards sales. To communicate information in a timely, accurate and understanding manner to all sales team members Track and accurately update operational performance files for sales agents on a weekly basis. Manage and drive sales team target and performance Dive sales teams performance on systems and all metrics in accordance to the contractual obligation Ensure regular feedback is given to sales agents with regards to action plans that have been set. Should have good knowledge on all operation matrix KRA and KPIS

healthy roots is looking for Store Manager to join our dynamic team and embark on a rewarding career journey A store manager is a professional responsible for overseeing the daily operations of a retail store or chain of stores Staff Management: Store managers are responsible for hiring, training, and managing staff, including sales associates, cashiers, and supervisors They must ensure that employees are knowledgeable about products, services, and store policies, and that they provide excellent customer service Inventory Management: Store managers are responsible for monitoring inventory levels, placing orders for products, and ensuring that the store has sufficient stock to meet customer demand They must also track sales trends to anticipate future inventory needs

Job Title:Assistant Store Manager Experience0-3 Years Location:Coimbatore : Assistant Store Manager

Role & responsibilities Job title: Department Manager Experience: 4-8 yrs Location: Across Rajasthan Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Preferred Industries: FMCG, Production, Hospitality, QSR, Entertainment, Cinema, Garments Retails, Logistics Date of Interviews: 24th & 25th May 2025, Timing: 10 AM to 6PM Venue : D-Mart, Avenue Supermarts Ltd. , PLOT NO. A,KHASRA NO :- 209,VILLAGE KUDI BHAGTASANI,JODHPUR (RAJ.),PIN:- 342013 Interested candidates can share there updated resume on:hrd.rorajasthan2@dmartindia.com Perks and benefits As per industry standards

Interested candidates send resume to deepa.k@dmartindia.com.hrd.roblr2@dmartindia.com Store Manager / Assistant Store Manager / Department Manager Experience 5 12 Years Age – Up to 36 Years Education – Any Graduates or Diploma Role – Day to Day Store Operations, People and Stock Management, Customer Convenience and Service, Improve Efficiency Industry – QSR, FMCG, Manufacturing. Godown Officer / Executive Experience – Min 3+ Years Age – Up to 31 years Education – Any Graduates or Diploma Role – Team Handling, Inventory Management Industry – Warehouse and Logistics. Floor Officer / Executive Experience – Min 3+ years Age – Up to 31 Years Education – Any Graduates or Diploma Role – Team Handling, Product Management, Following Process, Customer Satisfaction Industry – QSR, FMCG, Manufacturing, Entertainment, Garments. Purchase Officer Experience – Min 3+ Years Age – Up to 31 Years Education – Any Graduates or Diploma Industry – FMCG Sales (General Trade, Modern Trade) Good in Basic Mathematics Role – Stock and Vendor Management. HR Officer (HR Generalist) Experience – Min 2+ Years Age – Up to 31 Years Education – MSW / MBA / Any Graduation Role – End to End HR Generalist activities.

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Our Recruiters Nikita - 7668577529 Rishab - 9599397921 Manmeet - 8287249724 Ankit - 9319111816

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Handling team of 20 to 25 counselors and driving admissions for Manipal University. Mentoring team to achieve admission targets. Shrinkage and attrition management. Encourage team to meet day-to-day admission targets without any impact to SLA. Required Candidate profile Graduation is a must. 1.5 to 7 years experience in handling and managing the counseling/admission/inside sales operations. Candidate from Education/EdTech/E-learning/BPO domain is highly preferred. Perks and benefits HUGE INCENTIVES Call Nitin 7011045856