674 Shrinkage Control Jobs - Page 24

Designation - Store Manager / Assistant Store Manager Experience: 10Years to 14 Years Location: Across Rajasthan Age- 36years (Max) Candidates from Production/ Assembly Line/ Manufacturing, QSR , Food Industry, Aviation Industry, Hospitality & Cinema Industry Roles and Responsibilities : Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Skills:- Leadership skills Analytical skills Good communication skills Coordination skills Quick & Right Decision Making Computer Savvy Interested Candidates Can share the updated resume to hrd.rorajasthan2@dmartindia.com/ WhatsApp -9460541192

Designation - Store Manager / Assistant Store Manager Experience: 10Years to 14 Years Location: Across Rajasthan Age- 36years (Max) Candidates from Production/ Assembly Line/ Manufacturing, QSR , Food Industry, Aviation Industry, Hospitality & Cinema Industry Roles and Responsibilities : Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Skills:- Leadership skills Analytical skills Good communication skills Coordination skills Quick & Right Decision Making Computer Savvy Interested Candidates Can share the updated resume to hrd.rorajasthan2@dmartindia.com/ WhatsApp -9460541192

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the client and the company , ensuring seamless operations and fostering strong client relationships. Oversee daily operations , ensuring adherence to SLAs , performance goals, and client satisfaction. Identify opportunities for operational improvements and implement strategies to enhance key performance metrics (AHT, CSAT, Quality, etc.). Manage team attrition by creating a motivating and employee-friendly work environment. Define and set performance targets across all levels (Assistant Managers, Team Leaders, Quality, and Agents). Design and present performance reviews to both the client and company leadership team. Ensure profitability and cost-effectiveness of the project. Facilitate site calibrations to ensure clarity, stability, and alignment across multiple locations. Monitor and manage team performance , providing coaching and performance improvement plans when necessary. Engage in regular stakeholder interactions to ensure business alignment and effective communication. Analyze statistical performance trends and devise actionable strategies for improvement. Conduct root cause analysis to identify performance gaps and implement corrective actions. Education & Essential Experience: Graduate in any discipline. Minimum 2+ years of experience in a managerial role within a BPO/Contact Center environment. Strong analytical mindset , attention to detail, and problem-solving skills. Experience in staffing adherence, schedule management, and workforce optimization . Proven ability to lead and manage teams effectively in a dynamic and fast-paced environment. Experience with client engagement and stakeholder management . Exposure to P&L management is an added advantage. Strong communication (written and verbal) and interpersonal skills . Personal Style & Key Competencies: Inspirational leader with the ability to motivate and mentor teams . Innovative mindset , with the ability to anticipate market trends and operational challenges. Strong decision-making ability backed by data and industry insights. Highly persuasive , detail-oriented, and strategic in approach. Adaptable to fast-paced and evolving environments . Committed to integrity, accountability, and delivering results . Sales-oriented mindset , with a focus on performance and revenue generation. Preferred Candidate Profile: Prior experience in the content moderation is highly preferred. Experience in managing multiple shifts and handling high-performance teams . Expertise in process improvements, automation, and operational efficiency strategies . Perks & Benefits: Competitive salary with performance-based incentives. Health & wellness programs to support work-life balance. Career advancement opportunities within a rapidly growing organization. Comprehensive learning & development programs to enhance skill sets. A dynamic and inclusive work culture that fosters growth and collaboration. Interested candidate can share their cv at -sonam.singh1@igtsolutions.com

Responsibilities: * Collaborate with marketing team on promotions & events * Ensure customer satisfaction through service excellence * Oversee store operations & staff management * Meet sales targets through strategic planning Provident fund

Job Description: Basic & Important : Minimum 4 years of experience as a store Manager with the relevant experience total of 6-8 years in Garment Retail. Responsibilities Leadership & Team Management : Lead and inspire a team of sales associates, ensuring high performance and motivation. [ team size 12-15 at least ] Sales & Revenue Growth : Set and achieve sales targets, implement strategies to drive revenue, and analyze performance metrics.[ Store budget 40-60 lac at least ] Customer Experience : Deliver exceptional customer service, resolve issues, and maintain strong client relationships. [ Minimum walkin at store 100/day ] Inventory Management : Oversee stock levels, replenishment, and minimize shrinkage. [ Inventory level 20000+ pcs and more than 3-4 cr value ] Visual Merchandising : Ensure the store layout and displays align with brand standards and maximize sales potential. Operational Efficiency : Manage daily store operations, including opening/closing procedures and compliance with company policies. Financial Management : Handle budgeting, monitor expenses, and analyze financial reports. [ P&L understanding ] Staff Development : Conduct training programs, performance reviews, and foster professional growth. Loss Prevention : Implement security measures to prevent theft and fraud. Community Engagement : Represent the brand in the local community and explore partnership opportunities [ Knowledge about the current brand ] Qualifications / Experience Proven experience in store management, preferably in luxury or premium retail . Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze sales reports and manage budgets effectively [ retail matrix ] Passion for high-end brands and customer-centric approach. Flexibility to work weekends, holidays, and extended hours. Strong command on MS office Email writing

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Successful performance in this position facilitates effectiveness of the audit, the quality of the results delivered, appropriate retention of records, and enhances the professional image and audit reputation of Cotiviti. JOB RESPONSIBILITIES Operations Management: Plans, schedules and coordinates the work of the department to achieve stated goals. Implements and utilizes metrics to monitor and ensure all activities are performed consistently within established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Provides Oversight Support: Serves as team lead and/or escalation path for data center, clients, providers, auditors, audit managers, and others by providing leadership and direction in responding to complex inquiries and solving complex operational problems. Actively recommends system or process improvements or enhancements that will increase productivity, quality or cost containment. Provides Enhanced Collections Support and Analysis: Provides expertise in collections support by reviewing, researching, investigating, negotiating and resolving issues for one or more accounts. Serves as a liaison between collectors, admin assistants, and auditors on complex issues and or dispute resolution, as indicated. Escalates sensitive issues to management, providing solutions as indicated. People Management: Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Builds and maintains positive internal working relationships with all department employees by communicating in a professional manner. Provides visual and verbal support to team by remaining accessible and maximizing time on the floor on a daily basis communicating unavailability to staff in advance. Performance Management: Provides guidance and effectively coaches employees to achieve desired results and overall performance, encouraging discussions for realistic achievement plans for long-term growth. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains consistency in applying company and departmental policy decision by accurately and timely documenting employee files, including attendance, performance information, documented warnings, time off requests, coaching information, training information, etc. Leads Process Improvement Initiatives: Assists with developing solutions to improve the collection administrative process. Meets or Exceeds Standards for Productivity: Maintains productivity goals and standards set by the department. Ensures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity and provides remediation in a timely manner. Meets or Exceeds Standards for Quality: Achieves the expected level of quality set by the department. Verifies completeness and accuracy of work. Alerts manager of issues or concerns impacting quality of work RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Bachelors degree Should have at least 2 years experience as Team Lead / people management experience At least 3 years customer support experience in handling voice projects for US based client Experience in US Healthcare preferred Proficiency of MS Office (Word, Excel & Powerpoint) required. Must be detail-oriented and flexible to work in a fast-paced, dynamic environment. Knowledge of QC tools is preferred IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

HCLTech Walk-in Drive for Senior Team Lead Opeartions - Collections - 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY Responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally, responsible for maintaining compliance, standards and following regulations. coordinate with agents, management and clients to ensure process & performance streamlining. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails. SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader 4-6 years of overall experience

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Dangee Dums is looking for Asst. Store Manager/ Store Manager to join our dynamic team and embark on a rewarding career journey. Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Lead a team of sales associates, providing guidance on product knowledge, sales techniques, and customer service standards. Oversee visual merchandising efforts to create an inviting shopping environment and drive sales growth. Analyze sales data to identify trends, opportunities for improvement, and implement strategies to reduce shrinkage. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 3-8 years of experience in retail management or related field. Proven track record of success in floor management, leadership, mall management, retail store operations, shelf management, shrinkage control, store keeping, store management, stores maintenance & management. Strong leadership skills with ability to motivate teams towards achieving goals. Excellent communication skills for effective collaboration with colleagues and customers.

Proven successful experience as a retail Store Manager Excellent customer service skills and business orientation Excellent verbal & written communication skills Strong leadership and problem solving skills MBA Must NP:- 15-30 Days'

Responsibilities 1. Driving Sales a. Drive retail sales at the store level. b. Developing business strategies to raise our customers pool, expand store traffic and optimize profitability c. Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff. d. Train and Motivate staff to do Cross, Up and Link Selling of products. 2. Customer Service: a. Ensuring high levels of customers satisfaction through excellent service b. Practice and train staff on the service models by creating welcoming, inspiring, and personalized experiences with all guests. c. Create an amazing experience for all clients with exemplary custom service. 3. Product Knowledge: a. Offer extensive beauty and cosmetic information to staff and train them to advise better. 4. Marketing Promotion a. Liaising with the marketing team to initiate activities at store for increasing the footfalls at retail store. b. Liaising with mall management for any promotional events or activities at the store. 5. Reporting a. Prepare reports on returned and / or damaged beauty products. b. Working on daily sales report, cash & card report, petty cash reports. c. Competition Analysis. 6. Inventory Management a. Maintaining optimum stock: Ordering by setting & changing norms for all brands. b. Create effective displays to sell seasonal and promotional beauty products. Regards Swati Suman 7677321404

Responsibilities 1. Driving Sales a. Drive retail sales at the store level. b. Developing business strategies to raise our customers pool, expand store traffic and optimize profitability c. Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff. d. Train and Motivate staff to do Cross, Up and Link Selling of products. 2. Customer Service: a. Ensuring high levels of customers satisfaction through excellent service b. Practice and train staff on the service models by creating welcoming, inspiring, and personalized experiences with all guests. c. Create an amazing experience for all clients with exemplary custom service. 3. Product Knowledge: a. Offer extensive beauty and cosmetic information to staff and train them to advise better. 4. Marketing Promotion a. Liaising with the marketing team to initiate activities at store for increasing the footfalls at retail store. b. Liaising with mall management for any promotional events or activities at the store. 5. Reporting a. Prepare reports on returned and / or damaged beauty products. b. Working on daily sales report, cash & card report, petty cash reports. c. Competition Analysis. 6. Inventory Management a. Maintaining optimum stock: Ordering by setting & changing norms for all brands. b. Create effective displays to sell seasonal and promotional beauty products. Regards Swati Suman 7677321404

Role & Responsibilities: Oversee day-to-day operations of the retail store, ensuring a seamless shopping experience Achieve and exceed sales targets through effective team management and floor execution Maintain high levels of customer satisfaction through excellent service and prompt issue resolution Supervise and train store staff; manage schedules, performance, and morale Ensure proper stock levels through efficient inventory control and timely replenishment Execute visual merchandising plans to align with brand standards and drive footfall Monitor daily sales, expenses, and profitability metrics; implement corrective actions where needed Enforce compliance with retail policies, safety standards, and operational procedures Analyze customer feedback and store trends to optimize performance and improve service Preferred Candidate Profile: Immediate joiner Candidates from North-East India

Role & responsibilities Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarte. IF ANY1 INTERESTED PLEASE SHARE YOUR UPDATED RESUME TO MY MAIL ID: monika.g@strydeconsulting.com

We are looking to hire candidates from QSR or Retail Industry for My Chicken and More. You will be working from store. Taking care of Inventory, Stock management. Customer Service and Customer Excellence. Roaster Details. manpower planning

RCM & Denial Management - Hiring for Team Lead/Manager & Sr.Manager . For Healthcare - Revenue Cycle Management & Denail Management Experienced - Team Leads, Manager & Sr.Manager, Date: 31st May'25 Experience: 2 - 13yrs. Shift: US Shift (Night Shift) Work Location: Sholinganallur , 5 Days WFO(Strictly) KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Experienc in Denials , Attrition and Shrinkage Control, Team motivation and engagement, Client calls ESSENTIAL RESPONSIBILITIES: Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader Required relevant experience basis the roles Documents to be carried: 2 Copies of your updated resume 2 ID proof

About the Role: We are looking for a seasoned and reliable Retail Store Manager to take charge of our sweets outlet in Gandipet. The ideal candidate should have at least 6 years of experience in the retail food industry - CORE QSR (sweets, bakery, F&B, or similar), with proven expertise in store operations, team management, and customer service. Key Responsibilities: Manage the day-to-day operations of the sweets store with attention to quality, hygiene, and efficiency Lead and supervise store staff, including shift scheduling, training, and performance management Oversee inventory, stock rotation, and coordinate with the production team for replenishment Maintain store presentation and ensure excellent customer service at all times Resolve customer complaints effectively and maintain strong customer relationships Monitor sales, control expenses, and ensure accurate billing and reporting Ensure compliance with food safety standards and internal operating procedures Requirements: Minimum 4+ years of experience in managing a retail food outlet CORE QSR (preferably sweets, bakery, or similar) Strong leadership and people management skills Excellent customer service and communication abilities Basic computer knowledge (POS operations, Excel reporting) Hands-on attitude with attention to cleanliness, presentation, and detail Additional Information: Work Location: Gandipet, Hyderabad (local candidates preferred) Working Hours: 1 PM to 10 PM 6-day work week Share your resume to 81238 50531 / 79955 52504 or email to

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Shift Timings Flexible 24x7 ,rotational shift ,rotational week off Contact-Rupali Devlekar E-rupali.devlekar.C@eclerx.com M-7678009271 eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

BPO Senior Operations Manager - Chandigarh Oversee end to end BPO operations 10+ years overall& 4+ years of relevant experience Exceptional presentation skills Graduation is must Must have managed 80+ FTE Salary upto 14 LPA

Kaliberr bioscience pvt ltd is looking for Store Manager to join our dynamic team and embark on a rewarding career journey A store manager is a professional responsible for overseeing the daily operations of a retail store or chain of stores Staff Management: Store managers are responsible for hiring, training, and managing staff, including sales associates, cashiers, and supervisors They must ensure that employees are knowledgeable about products, services, and store policies, and that they provide excellent customer service Inventory Management: Store managers are responsible for monitoring inventory levels, placing orders for products, and ensuring that the store has sufficient stock to meet customer demand They must also track sales trends to anticipate future inventory needs

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Deployment Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary The Cutover/Deployment Lead will collaborate closely with the Onshore Deployment Lead, Data Migration Team, Functional and Technical Teams, and boundary system application owners to execute pre-cutover, cutover, and post-cutover activities.They will be responsible for defining the cutover strategy, approach, checklists, and planning to ensure a successful system deployment.Roles and Responsiblities-Develop and manage a detailed cutover checklist-Create and maintain the Cutover Project Plan in alignment with cutover standards.-Oversee cutover and conversion deliverables, ensuring smooth transition to the new system by resolving any discrepancies or process issues.-Plan and execute integrated release cutover activities, managing system outages effectively.-Determine and allocate resources (both human and physical) required for cutover activities.-Develop and implement the communication and escalation plan, including policies, procedures, and downtime processes.-Provide cutover status updates to project leadership and key stakeholders.-Ensure compliance with entry and exit criteria for cutover stage gates, including the final Go/No-Go decision.-Act as the primary escalation point for cutover issues, proactively driving resolutions and interventions to prevent risks to the cutover process.Technical Skill:-Cutover Expertise:Strong understanding of pre-Go-Live, Go-Live, and post-Go-Live cutover activities.-Planning & Documentation:Collaborate with Buy and Source, Finance, Pricing and Promotions workstreams to document the cutover plan for each boundary system application.-Risk Management:Develop backout and contingency plans for cutover to mitigate potential risks.-Go-Live Coordination:Manage staffing, logistics, and overall requirements for a smooth Go-Live transition. Additional Information:- The candidate should have a minimum of 7 years of experience- A 15 years full-time education is required. Qualification 15 years full time education

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role & responsibilities 1. Monitor picking accuracy and order preparation timelines for the department 2. Conduct regular cycle counts and audits to minimize shrinkage. 3. Monitor team performance and motivate staff for peak productivity. 4. Train and manage department staff (pickers/packers). 5. Ensure cleanliness and compliance with food safety/hygiene regulations. Preferred candidate profile 1. Graduation is a must 2. Minimum 1 yr experience in Quick Commerce Handling