674 Shrinkage Control Jobs - Page 22

Role: RCM Senior Manager / Manager Experience: 10+ years in RCM, medical billing, and E2E, Raintree PM & PT, Teams production, SLA delivery with 150 FTE etc. Loc: Chennai Night Shift Salary: 12 LPA Immediate to 15 days NP Regards, Ragul 8428065584

Area is looking for Store Manager to join our dynamic team and embark on a rewarding career journey A store manager is a professional responsible for overseeing the daily operations of a retail store or chain of stores Staff Management: Store managers are responsible for hiring, training, and managing staff, including sales associates, cashiers, and supervisors They must ensure that employees are knowledgeable about products, services, and store policies, and that they provide excellent customer service Inventory Management: Store managers are responsible for monitoring inventory levels, placing orders for products, and ensuring that the store has sufficient stock to meet customer demand They must also track sales trends to anticipate future inventory needs

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Hiring for 4 to 6+ years experience in Retail store, who can handle store operations, Sales, Retail , Business Development, Operations and Store Management. Stock loss and Fnv, Grocery Retail. Work Location : Hyderabad

Job Purpose Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy. Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews. Address field requirements with well-thought-out solutions to consistently meet department targets. Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance. Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyze store sales performance and take necessary actions to meet objectives. Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values. Set clear performance goals, track progress, provide feedback, and address performance issues promptly. Identify and develop successors for critical positions within the department. Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits. Engage with customers to gather feedback on service and processes, continuously improving based on their input. Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity. Key Performance Indicators Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance- Paper/card VM Implementation Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, People Management. Business Acumen -Profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies • Operational Effectiveness • Finance Management • Analysis and Problem Solving • Results Orientation 2. Behavioural Competencies • Self-Development • Emotional Intelligence • Customer Service Orientation • People Management • Communication • Teamwork and Collaboration

Roles and Responsibilties : >>Lead the program and team to meet the goals and objective >>2+ years of experience in a leadership role within the mapping domain >>Focus on maximizing Customer Experience while optimizing costs >>Contribute to the development of short and long term strategic business goals >>Retaining talents and enhance employee satisfaction for the aligned business >>Provide functional support and direction to the Managers and team leaders >>Monitor the performance of the line Managers and coach them on regular basis >>Assist with training and identify training needs within the group >>Liaison with and review support functions >>Proficient in conflict management >>Strong customer service orientation >>Exposure to Geographical Information System(GIS) knowledge >>Should have atleast 18 months of experience in Geographical Information System(GIS) domain >>Management of daily activities of a team size of 250+ analysts >>Monitor project progress, identify and mitigate risks, and adjust strategies as needed. >>Highly analytical and logical >>Good skills in Computers especially MS Office\ Office 365 ">>Responsible for Process level compliance on various standards (BS 7799, COPC, etc) and process improvement projects (Six Sigma, Lean)" >>Proficiency in Work-force management applications, Quality tools and technologies >>Excellent knowledge of Service Delivery in a voice/semi voice process >>Well versed with Microsoft applications, specially excel and power point >>The job will require fairly high amount of work in shift environment as per requirement

Seeking an experienced Retail Supermarket Store Manager to lead operations, drive sales, manage teams, and ensure exceptional customer service in a fast-paced retail environment.

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at deekshita.raghu@puma.com.

Lead daily store operations Motivate staff Ensure visual merchandising Handle customer queries Meet KPIs Control shrinkage Recruit and train team Monitor sales performance Maintain hygiene Execute promotions Handle escalations Ensure store compliance

Position: Assistant Manager- Operations( Data Annotation) Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the client and the company , ensuring seamless operations and fostering strong client relationships. Oversee daily operations , ensuring adherence to SLAs , performance goals, and client satisfaction. Identify opportunities for operational improvements and implement strategies to enhance key performance metrics (AHT, CSAT, Quality, etc.). Manage team attrition by creating a motivating and employee-friendly work environment. Define and set performance targets across all levels (Assistant Managers, Team Leaders, Quality, and Agents). Design and present performance reviews to both the client and company leadership team. Ensure profitability and cost-effectiveness of the project. Facilitate site calibrations to ensure clarity, stability, and alignment across multiple locations. Monitor and manage team performance , providing coaching and performance improvement plans when necessary. Engage in regular stakeholder interactions to ensure business alignment and effective communication. Analyze statistical performance trends and devise actionable strategies for improvement. Conduct root cause analysis to identify performance gaps and implement corrective actions. Education & Essential Experience: Graduate in any discipline. Minimum 2+ years of experience in a managerial role within a BPO/Contact Center environment. Strong analytical mindset , attention to detail, and problem-solving skills. Experience in staffing adherence, schedule management, and workforce optimization . Proven ability to lead and manage teams effectively in a dynamic and fast-paced environment. Experience with client engagement and stakeholder management . Exposure to P&L management is an added advantage. Strong communication (written and verbal) and interpersonal skills . Personal Style & Key Competencies: Inspirational leader with the ability to motivate and mentor teams . Innovative mindset , with the ability to anticipate market trends and operational challenges. Strong decision-making ability backed by data and industry insights. Highly persuasive , detail-oriented, and strategic in approach. Adaptable to fast-paced and evolving environments . Committed to integrity, accountability, and delivering results . Sales-oriented mindset , with a focus on performance and revenue generation. Preferred Candidate Profile: Prior experience in the content moderation is highly preferred. Experience in managing multiple shifts and handling high-performance teams . Expertise in process improvements, automation, and operational efficiency strategies . Perks & Benefits: Competitive salary with performance-based incentives. Health & wellness programs to support work-life balance. Career advancement opportunities within a rapidly growing organization. Comprehensive learning & development programs to enhance skill sets. A dynamic and inclusive work culture that fosters growth and collaboration. Interested candidate can share their cv at -sonam.singh1@igtsolutions.com

Job Summary The Managers primary responsibilities include overseeing end to end fulfillment teams daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Manager will partner with Team managers to ensure that changes are effectively communicated to their teams and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills with expertise in US Residential Mortgage. Requirements: Proficient in automated underwriting tools Minimum 3 years of mortgage origination experience with emphasis in loan processing & Initial Underwriting for US Mortgage in pervious role and overall 6 years experience in leadership role Span control would range from 80 to 200 employees including SMEs, QAs, Asst Team Leads, Team Leads and AM Ability to lead varying levels of skill sets across multiple teams Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines Thorough knowledge of MS Office tools is must. Specifically, MS Excel, MS Word, MS PowerPoint Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals Ability to manage risks while ensuring optimal value and outcomes are achieved Demonstrate a bias for action and a commitment to achieving sustainable results Demonstrate visible commitment to Mphasis and client core values Ability to develop and align the talent needed to meet business goals Strong analytic, interpersonal, and verbal and written communication skills Detail oriented and goal driven Ability to work in a flexible and production-oriented environment Strong leadership and communication skills Must be able to work in a high stress environment while delivering a high-level of customer service Must be willing and able to work as part of a team Good computer knowledge-paperless environment Candidates must be available to work outside of normal business hours when necessary Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member during implementation and launch. Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each team member to reach their potential Contact Point Hiring Manager @ 7259027295 / 9900024811 / 9686682465

Infiniti Retail Ltd. is looking for Department Manager to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance Management: Set performance expectations, conduct performance evaluations, and provide coaching and feedback to team members Project Management: Plan, execute, and monitor projects, ensuring timely completion, quality, and alignment with objectives

Job Overview We are seeking a meticulous and detail-oriented Deputy Manager-Inventory Audit to oversee and execute physical inventory counts, reconcile variances, and ensure accurate inventory records. The ideal candidate will liaise with external auditors, internal teams, and warehouses to support inventory accuracy and compliance. Key Responsibilities Inventory Audit & Verification Conduct physical counts of inventory across all warehouses. Cross-verify physical inventory against system records (ERP/Inventory Management System). Identify and reconcile discrepancies between physical stock and system reports. Audit Coordination Liaise with internal and external auditors to facilitate smooth inventory audits. Prepare and provide required reports, data, and documentation for audits. Support the audit process by coordinating with operations, finance, and warehouse teams. Documentation & Reporting Maintain accurate and up-to-date records of inventory counts, discrepancies, and corrective actions. Generate reports on stock variances, slow-moving items, and non-conformities. Assist in preparing month-end and year-end inventory reports for financial closure. Process Improvement Suggest and implement process improvements to strengthen inventory accuracy and control. Assist in developing and maintaining inventory SOPs and guidelines. Compliance & Controls Ensure adherence to company policies, audit standards, and regulatory requirements in inventory management. Support periodic cycle counts and surprise checks as per the audit calendar. Key Skills & Competencies Strong understanding of inventory management principles and audit processes. Proficiency in Excel. Excellent attention to detail and problem-solving skills. Ability to work independently, manage timelines, and deliver accurate results under pressure. Qualifications Bachelors degree in Commerce. 2-4 years of experience in inventory management, stock audit, or internal audit roles (experience with physical inventory counts preferred). Knowledge of accounting and audit principles is an advantage. Experience manufacturing or warehouse operations is a plus. Work Environment & Travel Willingness to travel to various warehouse locations as required. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and jata.tiwari@cityfurnish.com or contact on 7303801950

PTRC- PERFICIO TESTING AND RESEARCH CENTRE is looking for Store Manager to join our dynamic team and embark on a rewarding career journey Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item Leadership Skills Retail Knowledge Communication Skills Problem-Solving Abilities

Job description: Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities Managing day to day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle sales pressure Excellent verbal and written communications skills Strong external and management reporting skills ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria. What Do we offer: Best CTC in the industry along with per month incentives, medical insurance, Gratuity. Interested candidates can share their updated resume at Or can reach on- 8448684083

Position: Assistant Manager- Operations Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment . This role is responsible for providing strategic and tactical direction to the team, ensuring operational excellence, and driving customer satisfaction through close engagement with leadership and clients. The ideal candidate will enhance team performance, manage key metrics, and drive business profitability while fostering a collaborative and people-friendly environment. Primary Job Responsibilities: Act as a liaison between the client and the company , ensuring seamless operations and fostering strong client relationships. Oversee daily operations , ensuring adherence to SLAs , performance goals, and client satisfaction. Identify opportunities for operational improvements and implement strategies to enhance key performance metrics (AHT, CSAT, Quality, etc.). Manage team attrition by creating a motivating and employee-friendly work environment. Define and set performance targets across all levels (Assistant Managers, Team Leaders, Quality, and Agents). Design and present performance reviews to both the client and company leadership team. Ensure profitability and cost-effectiveness of the project. Facilitate site calibrations to ensure clarity, stability, and alignment across multiple locations. Monitor and manage team performance , providing coaching and performance improvement plans when necessary. Engage in regular stakeholder interactions to ensure business alignment and effective communication. Analyze statistical performance trends and devise actionable strategies for improvement. Conduct root cause analysis to identify performance gaps and implement corrective actions. Education & Essential Experience: Graduate in any discipline. Minimum 2+ years of experience in a managerial role within a BPO/Contact Center environment. Strong analytical mindset , attention to detail, and problem-solving skills. Experience in staffing adherence, schedule management, and workforce optimization . Proven ability to lead and manage teams effectively in a dynamic and fast-paced environment. Experience with client engagement and stakeholder management . Exposure to P&L management is an added advantage. Strong communication (written and verbal) and interpersonal skills . Personal Style & Key Competencies: Inspirational leader with the ability to motivate and mentor teams . Innovative mindset , with the ability to anticipate market trends and operational challenges. Strong decision-making ability backed by data and industry insights. Highly persuasive , detail-oriented, and strategic in approach. Adaptable to fast-paced and evolving environments . Committed to integrity, accountability, and delivering results . Sales-oriented mindset , with a focus on performance and revenue generation. Preferred Candidate Profile: Prior experience in the content moderation is highly preferred. Experience in managing multiple shifts and handling high-performance teams . Expertise in process improvements, automation, and operational efficiency strategies . Perks & Benefits: Competitive salary with performance-based incentives. Health & wellness programs to support work-life balance. Career advancement opportunities within a rapidly growing organization. Comprehensive learning & development programs to enhance skill sets. A dynamic and inclusive work culture that fosters growth and collaboration. Interested candidate can share their cv at -sonam.singh1@igtsolutions.com

Statement of Purpose for this role Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet target Goals Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action) towards outperformance Conduct complete breakdown analysis on process failures, re-engineer work strategy, functions for better results Set Long term and Short term goals, work out required staffing, training needs, Quality requirements to achieve goals Monitor chats from a holistic perspective, which includes maintaining quality, basic language and product level monitoring and share feedback with agents Plan and carry out coaching conversations with team members to help them improve performance Able to lead Client calls/Calibrations Summary of essential job functions (Chat Service) Responsible of all the agents to ensure that the customer experience is a positive one. Manages effective integration of directives, policies & procedures. Summarize report data to drive fulfillment of customer and supplier goals. Job Responsibilities Asst. Team Leader (ATL)/Team Leader (TL) is the first contact for all the agents and SMEs. Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives. Communicate objectives on a daily, hourly and monthly basis to the front line associates. Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement. Deliver constructive feedback on their skills and performance. Communicate training and policy & procedure issues and needs to suppliers training personnel. Track observed agent performance versus goals on an hourly basis. Motivate and encourage the assigned team of associates. Conduct effective CSR screening interviews, as required or needed. Review and audit all Passive and Negative Survey chats per agent daily (real-time). Supervisor ratio should be a minimum of 1:15 ratio. Minimum requirements (Education Qualification & Work Experience) Education Qualification: Graduate and above in any discipline Work Experience 1-2 years of team handling experience managing customer support for retail client (Preferably US and non-IT/software candidates) Able to work in night shifts (US) and accommodate to rotational weekly Offs (Not Always a Weekend) Hiring Competencies: Typing Skills- Typing speed of 45 wpm with 98% accuracy Writing Skills (English)- Excellent written skills and effectively communicates with the Client via email/chat ; Take Supervisor chats ; Daily Reporting & Documentation Verbal Communication Skills (English)- Excellent spoken skills and effectively communicates with the Client during a calibration call ; Takes up the agents' issue to a higher level Knowledge on how an Online Shopping Site works (Probing Skills / Trouble Shooting + Problem Solving / Sales techniques / Service Oriented) Depicting excellent probing, technical, problem solving and sales techniques ; Lead by setting a good example (role model) - behavior consistent with words Excel Skills- Should be able to execute basic formulas. Ideal Hiring Competencies: Results & Performance- Makes data-driven, fact-based decisions exercises solid judgment; Sets the bar high, makes the difficult decisions; Simplify what we do, streamline the internal and customer processes. Customer Centric- Links contribution of ones own responsibilities and work group to the customer experience Business acumen & thought leadership- Makes ethical decisions, with utmost integrity Influence & Initiative- Gains support from and convinces others to advance the objectives of the organization ; Identifies and deals with issues proactively and persistently; seizes opportunities that arise Team leadership & personal effectiveness- Communicates the logic behind decision; Builds understanding, not consensus agreement ; Understand self, build your skills and capabilities, increase the capabilities of your team

Associate Team Leader Operations (Chat or Voice) Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need Required Job Experience: Experience in handling teams of 12 – 15 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the management and the client if required. Ability to understand team dynamics. Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product. Flexible to take additional responsibilities as per Program/Process requirements. Handle New Hire Classes, Nesting and Production – Attendance Tracking, Coachings, CIRs and EOD Reports

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Only from Large format fashion Retail. Good in Communication & Presentable Must be Graduate Willing to relocate Anywhere in Bihar Perks and benefits Fooding+ Canteen Facilities

Key Responsibilities : Oversee daily store operations and ensure smooth functioning Achieve sales targets and monitor performance metrics (footfall, conversion, AOV) Manage inventory, stock levels, and shrinkage control Ensure high levels of customer satisfaction through excellent service Train, supervise, and motivate the store staff Maintain store hygiene, visual merchandising, and compliance with company policies Handle customer escalations and resolve issues professionally Generate daily/weekly reports for senior management Requirements : Graduate in any stream; MBA/BBA preferred 3+ years of experience as a Store Manager or in a retail supervisory role. Strong leadership, sales, and people management skills Familiarity with POS systems and retail KPIs Excellent communication and problem-solving ability

Role & responsibilities Improve profitability of organization through timely identification of loss situations and prompt escalation to stakeholders for preventive measures. Conduct video monitoring and review CCTV footage to identify and raise exceptions Report incidents and notify alarms at stores within the defined process to appropriate hierarchy and monitor till the closure Monitor loss prevention aspects related to cycle count, FEFO, Write off and second sale & cleanliness Plans & initiates L1 checks of SAS (Security automation system) in the sites and notify for early repair Monitor HSE non-compliances and notify exceptions Assist sites in regular safety drills Ensure the correct re-concilation of assets moved from one location to another location and corrective action to be taken against loss assets during transportation Investigate Discrepancies raised by stores using CCTV at DC Willing to travel Preferred candidate profile Candidate from FMCG Background

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank Ltd. The ideal candidate will have 7-10 years of experience in the BFSI industry, with a strong background in managing teams and driving business growth. Roles and Responsibility Manage and supervise a team of sales professionals to achieve business objectives. Develop and implement strategies to increase customer acquisition and retention. Build and maintain relationships with key stakeholders, including customers, colleagues, and external partners. Analyze market trends and competitor activity to identify opportunities for growth. Monitor and control expenses to ensure profitability and efficiency. Collaborate with cross-functional teams to drive business development and expansion. Job Requirements Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling building strong relationships with customers and colleagues. Proven track record of achieving business targets and driving growth. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving and decision-making skills, with the ability to adapt to changing circumstances. Experience in managing and controlling expenses to ensure profitability and efficiency.

Prefer experience in International Voice Process Should be working as an Sr. OM on papers for international process Well verse with operational matrix Excellent communication skills flexible working with rotational (US) shift

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead, motivate, and train a team of sales professionals to achieve business objectives. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail banking or a related field. Strong leadership and management skills with the ability to motivate teams. Excellent communication and interpersonal skills for building strong relationships. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving and decision-making skills to resolve complex issues. Experience in managing budgets and controlling expenses to ensure profitability.