Zivame

As a customer service representative at our store, your primary responsibility will be interacting with customers in a friendly and helpful manner. You will need to provide accurate information about our products, including features, pricing, and after-sales services. Understanding the needs of our customers is key, as you will be expected to recommend products that best suit their requirements. Additionally, you will have the opportunity to cross-sell products to enhance the shopping experience. Maintaining a well-stocked inventory is crucial to our operations, so you will be responsible for ensuring that shelves are fully stocked at all times. It will also be part of your role to inform customers about any discounts or special offers that may be available. Your feedback on customer interactions will be valuable to the Store Manager in improving our services. Staying informed about new products and services is essential, as you will be expected to provide up-to-date information to customers. Ultimately, your goal will be to contribute to achieving shop floor sales targets through your excellent customer service and sales skills.,

Role & responsibilities Retailer & Distributor Engagement: Meet with Retailers and Distributors virtually and through regular market visits as per the personal journey plan. Present and demonstrate Zivame products to Retailers and Fashion Advisers (FAs) deployed at outlets. Business Development: Expand the retailer network in the assigned territory to establish new business opportunities. Drive product visibility and availability across all assigned outlets. Sales & Performance Management: Review category-wise sales performance and take initiatives to achieve targets. Maintain accurate and timely records of sales activities, orders, and market intelligence. Events & Market Activities: Participate in trade exhibitions, conferences, and territory-specific marketing events to promote the brand. Negotiations & Commercials: Negotiate contracts, margins, and commercial terms with Retailers and Distributors to ensure profitability. Team Productivity Management: Monitor and enhance the productivity of Fashion Advisers deployed in specific outlets Preferred candidate profile

As a Store Manager, you will be responsible for overseeing the overall store operations, sales targets, and store profitability. Your key focus will be on driving the financial growth of the store year over year and leading the sales floor to achieve store results through effective team management. You will play a pivotal role in creating emotionally engaging customer experiences that are consistent with the brand vision. One of your main responsibilities will be to communicate promotional events and latest offers to customers in a creative manner. You will also be tasked with role modeling, coaching, and developing best-in-class selling behavior in the store team. Setting visual merchandising expectations to brand standards will be crucial to ensure brand consistency and enhance the overall customer experience. Ensuring that store operations are executed with excellence will be a core aspect of your role. You will be accountable for developing the product knowledge of store staff to enable high-performance selling. Your ability to influence and inspire associates to unlock their individual potential for extraordinary selling and productivity results will be key to your success. In addition, you will be responsible for onboarding, training, developing, performance management, terminations, and succession planning of your direct reports. We are seeking candidates with excellent communication skills and a gregarious personality who are interested in building a career in the Fashion/Retail industry.,

About Zivames Retail Store team This is an opportunity to be a part of one of the fastest growing retail organizations in the industry. If you’re someone who wants to be a part of this hyper-growth org with an opportunity of opening new stores, setting up processes for growth and running operations hands-on, this is the place for you. We’ll ask for candidates to be extremely entrepreneurial, with a knack for numbers and ability to convert them into actionable insights. You’ll work alongside a diverse team of professional retail talent in writing the story of the next stage of growth for Zivame. Roles & Responsibilities • Responsible for overall store operations, Sales Target, store profitability. • Leads financial growth of the store, year over year • Leads the sales floor and drives store results through the store team • Creating emotionally engaging customer experiences, consistent with the brand vision • Be responsible in communicating promotional events and latest offers to customers in creative way. • Role models, coaches and develops best-in-class selling behaviour in the store team • Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results • Ensures the operations of the store are executed with excellence • Accountable for the development of store staff product knowledge which in turn, enables high performance selling • Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results • Responsible for the on boarding, training, development, performance management, terminations and succession planning of direct reports. Skills & Experience required • We are looking for female candidates with excellent communication skills and gregarious personality. • Should be interested in building career in Fashion/Retail industry. Interested candidates share resume to tv.venugopala@ril.com / seereddy.harish@ril.com