674 Shrinkage Control Jobs - Page 21

Job Title: Team Leader – Real Estate Location: Thane Department: Sales / Real Estate Reports To: Sales Manager / Director of Sales

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-efficient staffing strategies including dynamic scheduling and shift adjustments. Capacity & Skillset Management Maintain and analyze skillset matrices to assess current and future resource availability. Identify over/understaffed activities and provide recommendations for cross-training or reallocation. Forecast capacity needs and align workforce with business growth. Performance Targets & Metrics Establish, maintain, and regularly update Target Times for various activities. Implement methodologies such as "Target-as-Actual" and "Actual-as-Target" to gauge productivity. Work with reporting teams to ensure MI dashboards reflect accurate and up-to-date targets. Tenure & Attrition Monitoring Track staff tenure and highlight areas of concern (e.g., high percentage of new hires). Analyze attrition trends and propose solutions including upskilling, career development, and training initiatives. Shrinkage & Productivity Insights Track and analyze both tangible (PTO, breaks, training) and intangible (system downtime, attrition) shrinkage. Measure the impact of training on AHT and workload distribution. Ensure productive utilization of staff across all scheduled hours. FTE & Budget Analysis Calculate FTE requirements using historical data and forecast models. Monitor and report on monthly FTE variances against budget targets. Provide actionable insights tied to headcount, productivity, and cost optimization. Qualifications Bachelors degree in Business, Operations, Statistics, or a related field. 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. Proficiency in Excel (advanced), WFM tools (e.g., NICE, Verint, Genesys), and reporting platforms (e.g., Power BI). Strong analytical, problem-solving, and communication skills. Ability to interpret data and make strategic workforce recommendations. Preferred Skills Experience with forecast modeling and capacity planning. Familiarity with schedule adherence metrics and shrinkage tracking. Ability to work in a fast-paced environment with multiple stakeholders. Knowledge of WFM methodologies and best practices.

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

Role & responsibilities Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items.

Role & responsibilities Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items.

Role & responsibilities Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items.

Responsibilities: * Manage team performance & development * Ensure SLA compliance * Coach & develop team members * Lead customer service team * Control shrinkage & attrition rates Accessible workspace Assistive technologies Free meal Cafeteria Health insurance Military leave policy

Job title: Department Manager Experience: 5-10 yrs Location: Punjab ( Various locations) Age-32 years(Max) Industry - Manufacturing / Production / QSR / Hospitality Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested candidates can share there updated resume on : hrd.ropunjab@dmartindia.com / parveen.kumar@dmartindia.com

Position: Assistant Manager / Dy. Manager - Required (Asst. Manager - Dy. Manager) level candidate for Renowned MNC Company in Bangalore.(TP) Experience: 5-10 years in Business Excellence and Integrated Management Systems. Job Description : Ensure all activities related to IMS is within timeline. Ensuring and implementation of management review meetings process inline with various management systems requirement. Organizing Business Excellence Apex Council meeting on monthly basis. Capability Development of people. Effective Communication Skill. Secure & Safeguard People. Knowledge in Business Excellence Model. Knowledge in Integrated Management System. Inbound/ out bound voice Experience. Marginal Competency : Time Management Continuous Improvement. Data Driven Decision Making. Risk Management. Presentation Skill. Salary: Negotiable as per skills & Experience Immediate joining or with in 15 days preferred. Women are preferred. Job Types: Full-time, Permanent Salary: 5 LPA - 7 LPA depends on work experience and skills. Benefits: Provident Fund Schedule: Day shift: rotational 1 week off. Contact details: please share relevant Resumes to ramya.ramya1@teleperformancedibs.com PH No: 8050980644 Best Regards Ramya V

Take full ownership of day-to-day store operations Supervise store staff and assign duties to ensure productivity and service levels Monitor stock levels, handle inward & outward of goods, and ensure zero stock discrepancies Implement and maintain FIFO/LIFO systems and prevent stock damage or expiry Maintain accurate documentation of GRNs, stock registers, delivery challans, and returns Ensure store hygiene, safety protocols, and adherence to SOPs Coordinate with procurement, logistics, and vendors for timely stock replenishment Monitor shrinkage, minimize losses, and conduct periodic stock audits Ensure customer satisfaction through prompt issue resolution (if customer-facing) Prepare and submit reports on stock movement, manpower, and performance metrics Skills & Competencies: Strong team management and leadership skills Proficient in inventory software and Microsoft Excel Excellent coordination and communication abilities Sound understanding of supply chain, inward/outward logistics Problem-solving and decision-making capabilities

Key Responsibilities: Supervise and lead the store staff to ensure daily tasks are completed efficiently Manage stock levels, conduct regular inventory checks, and ensure FIFO and proper stock rotation Handle inward and outward of goods and coordinate with vendors for timely deliveries Ensure store cleanliness, safety, and compliance with SOPs Monitor and improve store KPIs, including shrinkage control, order fulfillment, and customer satisfaction Train and motivate team members to achieve performance targets Address and resolve any operational or customer-related issues Coordinate with the operations and logistics team for smooth last-mile delivery (if applicable) Maintain accurate documentation for stock, staff attendance, and incident reports

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Role of a Sales TL The Sales Team Leader in a BPO is responsible for leading, motivating, and managing a team of sales agents to achieve set targets and KPIs. The role requires both people management and process improvement skills to ensure smooth, efficient, and high-performing sales operations. Key Responsibilities Team Performance Management Monitor and drive individual and team performance against sales targets. Set daily, weekly, and monthly sales goals. Conduct daily huddles and weekly reviews with the team. Ensure all team members meet their KPIs (calls, conversions, etc.). Training and Development Provide regular coaching and feedback to improve team skills. Conduct product knowledge refreshers and soft skills training. Identify underperformers and implement improvement plans. Team Supervision Manage team schedules, shift planning, and adherence. Ensure team members follow BPO compliance and sales scripts. Handle escalations or customer issues that frontline agents cant resolve. Reporting and Analysis Track and report sales metrics to managers/senior leadership. Analyze team performance trends and suggest improvements. Maintain daily and weekly reports on sales, conversions, and productivity. Collaboration and Coordination Work closely with QA, training, and operations teams to maintain quality standards. Coordinate with support teams (HR, IT) for team-related requirements. Process Improvement Identify gaps in the sales process and suggest actionable solutions. Participate in strategy meetings for campaign planning and execution. Motivation and Engagement Recognize and reward top performers to maintain high morale. Plan team-building activities and contests to increase engagement. Act as a point of contact between the team and management. Key Skills Required Strong leadership and people management Sales and negotiation expertise Good communication and interpersonal skills Data-driven decision-making Problem-solving and conflict resolution

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound and outbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Position: Inventory Manager, Multi-Store Experience: 6 to 8 years of experience as an inventory manager or equivalent in a multi-store grocery retail environment. Location: Davangere, Karnataka. Travel: The role requires travel across the stores for stock auditing. Note: Apply only if you are willing to relocate to Davangere. Job Overview: We are seeking a highly skilled and experienced inventory manager to oversee inventory across multiple store locations. He will be coordinating with store in-charges to ensure efficient inventory management across all stores. The ideal candidate should have extensive experience in handling multiple stores and possess strong leadership and organizational skills. Key Responsibilities: 1. Multi-Store Inventory Planning & Allocation Develop and implement strategies to optimize inventory management at multiple store locations. By analyzing the sales data, forecast demand and consumption trends for each store. Plan & allocate inventory to each outlet based on sales velocity, local demand and seasonal trends. Establish standard minimum and maximum inventory level guidelines for each store category. Coordinate efficiently with warehouse employees and other staff to ensure business goals are met. 2. Manage Multi-Store Indent (PO) Receiving all purchase orders (POs) from each store and ensuring proper records. Verifying the Purchase Order and Approving It. Plan the PO delivery to the respective store with the help of logistics. Ensure timely and efficient delivery of commodities as per purchase orders to each store by collaborating effectively with the logistics team. 3. Stock Movement Monitoring Monitor the daily stock movements of items (inward/outward) of all the stores. Review the inter-store transfers and ensure that all documentation is maintained accurately. Make sure that each store adheres to FIFO (First In, First Out) & FEFO (First Expiry, First Out) practices. 4. Inventory Health & Stock Optimization Identify overstocking, understocking, and dead stock situations at the store level. Suggest clearance promotions for slow-moving inventory in consultation with marketing and sales teams. 5. Stock Accuracy & Audits Schedule and monitor physical stock audits at each store on a weekly, monthly, and quarterly basis. Analyze variances between system stock and physical stock, take decisive corrective measures, and inform management of unresolved issues. Develop and implement Standard Operating Procedures (SOPs) for end-to-end inventory movement across all the stores. 6. POS & ERP System Monitoring Ensure that all inventory transactions at all the stores are accurately recorded in the POS/ERP. Train store-level inventory staff on correct system entries (GRNs, commodities issue slips, expiry, and transfer). Train store inventory staff on accurate system entries like GRN, expiry dates, and transfer. Periodically audit the POS system for any barcode mismatches and price inconsistencies. 7. Budgeting and Cost Control: Work closely with management to maintain inventory costs within budget. Identify areas to reduce waste and increase the efficiency of inventory usage. Implement systems to track and reduce product losses (theft, damage, or spoilage). 8. Data Analysis & Reporting Skills: Ability to analyze inventory data, track stock movements, and generate reports to provide visibility on inventory performance. Store-wise stock aging, stock turn ratio, shrinkage report, out-of-stock & overstock items. 9. Manager Multi-Store Inventory Health Condition while doing the Inventory Audit Ensure compliance with safety, hygiene, and organizational standards at all the stores. Conduct safety training and drills, ensuring compliance with local regulations at all the stores. Conduct periodic and surprise audits at all the stores. Key Requirements: Experience: 6 to 8 years of experience as an inventory manager or equivalent in a multi-store grocery retail. Education: Bachelor's degree in business, supply chain management, or any graduate degree. Required Skills/Desired Candidate Profile: Leadership Qualities: Strong leadership skills, with a focus on driving execution, meeting targets, and ensuring team accountability. Strategic Thinking: Strategic Highly organized, detail-oriented, and able to structure and prioritize tasks effectively to meet deadlines and goals. Technical Proficiency: Proficient in all Microsoft Office applications and POS/ERP. Communication Skills: Good communication and coordination skills with interdepartmental teams.

Roles and Responsibilities Manage daily operations of a team, ensuring efficient handling of customer interactions through voice process. Oversee shrinkage control measures to minimize attrition rates and optimize occupancy planning. Develop strategies to improve CSAT scores by enhancing team performance and reducing errors. Desired Candidate Profile 1-5 years of experience in BPO Operations or similar industry with expertise in Team Handling, Attrition & Shrinkage Control. Strong understanding of Occupancy Planning principles for optimal resource allocation. Excellent leadership skills with ability to motivate teams towards achieving targets.

1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Only from Large format fashion Retail. Good in Communication & Presentable Must be Graduate Willing to relocate Anywhere in UP Perks and benefits Fooding+ Canteen Facilities

Role & responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Roles and Responsibilities Urgent openings for the positions of Team Leader(Sales/Collection) for Call Centre Good in team handling experience in Call center Good knowledge of Dialers, APR reports, etc. Roaster management // Attrition management in the team Good knowledge of Excel reports, MIS... EXPERIENCE: 1-4 yrs Qualification: Minimum Graduation //Diploma Language - Telugu / Kannada / English Send ur cv to balaji.a@imarque.co.in Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location Email: Balaji.a@imarque.co.in Address: iMarque Solutions, H95, Siva Complex, Old ASTC Hudco Road, Hosur

Oversee end-to-end store operations, ensuring smooth and efficient execution. Ensure timely shift completions and adherence to scheduled operations. Manage and ensure timely task completion for all store activities. Right deployment of picker-packers and riders for optimal efficiency. Supervise order fulfillment and last-mile delivery, ensuring timely dispatch. Act as a bridge between captains and riders, ensuring seamless coordination. Conduct regular store audits to maintain operational standards. Handle rostering and scheduling to optimize workforce efficiency. Monitor store performance, analyze data, and implement improvement strategies. Maintain stock levels, coordinate with suppliers, and ensure minimal order delays. Preferred Background: Experience in quick commerce or related industries like Zepto, Swiggy Instamart, Blinkit, Dunzo, Big Basket, Supr Daily, etc. Strong leadership and problem-solving skills. Ability to work in a fast-paced and dynamic environment.

Assist the Store Manager in leading a team within a retail environment. Oversee operations and personnel to ensure the store's goals are met. Provide training and support to staff members to maintain excellent customer service. Monitor inventory levels and order new items when necessary. Ensure the store is clean, well-organized and properly merchandised. Handle customer inquiries and concerns in a professional manner. Help create work schedules and assign duties to store personnel. Assist in the recruitment and onboarding process for new employees. Enforce company policies and procedures to create a safe and pleasant environment for customers and employees. Responsibilities: Support the Store Manager in daily tasks and decision-making. Supervise staff and handle any issues or concerns that may arise. Maintain a strong level of customer service at all times. Assist in conducting performance evaluations for employees. Help in implementing strategies to increase sales and meet targets. Keep up to date with product knowledge and market trends. Requirements: Previous experience in a retail environment. Strong leadership abilities and excellent communication skills. Ability to work well in a team. Basic computer skills and familiarity with retail software. Willingness to work a flexible schedule, including weekends and holidays.

Assist the Store Manager in leading a team within a retail environment. Oversee operations and personnel to ensure the store's goals are met. Provide training and support to staff members to maintain excellent customer service. Monitor inventory levels and order new items when necessary. Ensure the store is clean, well-organized and properly merchandised. Handle customer inquiries and concerns in a professional manner. Help create work schedules and assign duties to store personnel. Assist in the recruitment and onboarding process for new employees Enforce company policies and procedures to create a safe and pleasant environment for customers and employees. Responsibilities: Support the Store Manager in daily tasks and decision-making. Supervise staff and handle any issues or concerns that may arise. Maintain a strong level of customer service at all times. Assist in conducting performance evaluations for employees. Help in implementing strategies to increase sales and meet targets. Keep up to date with product knowledge and market trends. Requirements: Previous experience in a retail environment. Strong leadership abilities and excellent communication skills. Ability to work well in a team. Basic computer skills and familiarity with retail software. Willingness to work a flexible schedule, including weekends and holidays.

Team Leader, Operations DESIGNATION : Team Leader/AM LOCATION : Gurgaon YEARS OF EXPERIENCE : 4+ Years Willingness to work in a flexible schedule. Working Days :- 5 days Transport Availability :- One Way Cab Job Location:- Gurgaon Position /Designation Name:- Team Leader Operations Education :- Graduate IMPORTANT NOTE - Must Have 1 Plus Yrs of Exp As a Team Leader into International Voice On Papers (Mandate) International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyze store sales performance and take necessary actions to meet objectives. Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values. Set clear performance goals, track progress, provide feedback, and address performance issues promptly.