Job
Description
Valueline has been in the business of improving the lifestyle, health and wellness of our clients by providing luxury products of supreme quality since 2002. We identify world-class luxury brands in Sanitary Ware, Bath Fittings, Wellness Products, Shower cubicles and Wardrobes, Tiles and Wooden flooring, Aluminum Windows and Doors to bring them to India. We take pride in contributing to some of the biggest and iconic projects in India with our exclusive product range and unparalleled customer service. We put our customer at the center of all our activities. Job Description: Showroom Manager Act as an ambassador for the brand at all times. Promote and drive the company culture, managing a team of inbound sales, supervise the correct usage of display materials by customers, monitor stock levels, assist in sales and cashiering. Direct retail and the people management aspect including recruitment, training, coaching and hands-on involvement with the retail teams to ensure the brand sales techniques and standards are delivered. Maintain the highest degree of customer service every day and aim to exceed customer expectations of services and products, thereby ensuring high consumer satisfaction continuously. Ensure customer satisfaction and resolve point-of-sale discrepancies. Ensure showroom operations are functioning properly, request and follow up for maintenance if needed. Ensure proper visual merchandising standards on the retail floors. Execute and delegate operational tasks and productivity. Develop monthly, quarterly and annual business plans. Drive and seek continuous improvement on product sales. Lead team, communicate specific business communications and new products. Manage the day-to-day activities and operations of all the brands, this involves retail and wholesale operations. Work closely with the HOD/Customer Service to optimize in-store offering and stock management to optimise sales. Take ownership of and manage the budget, balance sheet and income statement for the brand. Provide recommendations and consult with the respective HOD & C level team regarding overall product, communication, distribution strategies and plans for performance management. Person Specifications/Skills requirement: Prior retail experience in the luxury industry required and a client-centric mindset with a strong selling ability. Pride of ownership with showroom appearance, cleanliness and organisation. Have a 'can-do' attitude, flexibility, creativity and are very hands-on. Have excellent communication skills and established experience in presenting to senior leadership. Proper presentation and tone-of-voice that corresponds with our brand image. Proven and demonstrable wholesale and retail management experience working within a prestige and luxury environment. People management experience, able to motivate and manage teams to deliver successful sales and excellent levels of consumer service. Good negotiation and entrepreneurial skills, economic awareness with a strong business acumen. Willingness to go above and beyond. Skills & Qualification Requirements: Must be a graduate or MBA Prior retail experience in the premium/luxury industry required with a client-centric mind People management experience, able to motivate and manage teams to deliver successful sales and excellent levels of consumer service. Good negotiation skills and willingness to go above and beyond. In-depth knowledge of performance metrics and strong objection handling skills. Presentable and well behaved Very good communication skills Job Type: Full-time Pay: ₹700,000.00 - ₹900,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Experience: manger: 6 years (Required) Work Location: In person
