We are seeking a dynamic Sales & Marketing Manager to lead our sales efforts and marketing initiatives, with a special focus on institutional clients such as builders, architects, and contractors. This role is responsible for driving sales growth, executing strategic marketing plans, managing the sales team, and building strong client relationships. Key Responsibilities: Develop and implement effective sales and marketing strategies to achieve business goals. Drive institutional sales by targeting construction companies, architects, and contractors. Manage and mentor the sales team , ensuring high performance and motivation. Oversee marketing campaigns , promotions, and digital visibility to enhance brand presence. Identify new business opportunities through market research , lead generation, and networking. Build and maintain strong relationships with key clients , focusing on long-term partnerships. Ensure client satisfaction through regular follow-ups and effective problem-solving. Monitor and analyze sales data , prepare reports, and track team performance. Plan and attend trade fairs, industry events, and architect meets to boost visibility. Create and update marketing materials and sales presentations. Coordinate with internal teams to ensure alignment in branding, promotions, and client handling. Encourage upselling and cross-selling among team members
The Customer Relationship Manager is responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty. This role ensures seamless customer service operations, oversees the performance of Customer Relationship Executives, and builds strong long-term relationships with key clients. The CRM acts as the strategic point of contact between the company and its customers, working to resolve issues proactively and deliver an exceptional customer experience. Key Responsibilities : Lead and manage the customer relationship team to ensure high performance and timely resolution of customer queries. Develop and execute strategies to improve customer engagement, satisfaction, and retention. Act as an escalation point for complex customer issues and ensure prompt resolution aligned with company standards. Analyze customer feedback, service metrics, and interaction data to identify trends and drive continuous improvement. Ensure all customer interactions are accurately documented and reports are maintained for audits and future analysis. Oversee the process of customer onboarding, account management, and communication across departments. Enforce adherence to company policies, procedures, and quality standards during all customer interactions. Provide regular training, coaching, and development for the customer relationship team.