ServiceNow - System Administration.

Proziod Analytics

5 years

12 - 20 Lacs

pune

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

servicenow development design ux technology software engineering testing security reliability compliance resolve sustainability support architecture planning migration installation backup troubleshooting analysis maintenance configuration efficiency data test reports leadership database service sip automation

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description
Location - Pune. Role: ServiceNow - System Administration.
Experience: 5-8 Years.
Mandatory Skills - Should have hands-on experience with ATF and HRSD modules.

high proficiency and 4+ years of development and technical experience in ServiceNow with HRSD domain.
strong experience in user centric design / UX design
Strong knowledge of ServiceNow ATF.
design, develop, and improve the digital products and technology services we provide to our internal clients and employees.
apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment.
ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
build observability into our solutions to monitor production health, help to resolve incidents, and remediate the root cause of risks and issues.
continuously up-skill, learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind.

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements
Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
Develop shift roster for the team to ensure no disruption in the tower
Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

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