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Job Title: ServiceNow SecOps Developer Location: Bangalore, Gurugram, or Mumbai (Hybrid) About the Role We are seeking a skilled and proactive ServiceNow Developer to join our Security Operations (SecOps) team. In this role, you will be responsible for the management, optimization, and customization of our ServiceNow Security Incident Response (SIR) platform. Your work will be critical in enhancing our security posture by improving application efficiency, integrating key security tools, and ensuring our platform can scale to meet future demands. What You'll Do Platform Management Optimization: Take ownership of the ServiceNow SIR application, including managing day-to-day operations, troubleshooting issues, and leading efforts to significantly improve its performance and efficiency. Customization Development: Design and implement new features and customizations based on analyst requests, including creating new categories, fields, and inbound email rules. Architectural Improvement: Re-architect and simplify the current table structure within ServiceNow SIR to enhance performance and scalability, moving from a monolithic design to a more efficient, sub-table-based structure. API Integration: Integrate ServiceNow with third-party security tools, such as Crowdstrike, using APIs to ensure seamless data flow and that actions in ServiceNow are reflected in connected systems. Process Simplification: Review, consolidate, and simplify existing Business Rules and UI Policies to remove redundancy and improve the overall maintainability of the platform. Configuration Management: Manage and update alert tables for both pre-production and production environments across various alert types. Qualifications: What You'll Bring Required 3+ years of hands-on development experience within the ServiceNow platform. Mandatory, in-depth experience with the ServiceNow Security Incident Response (SIR) module. Proven ability to manage, troubleshoot, and customize a complex ServiceNow application. Strong technical skills in ServiceNow development, including Business Rules, UI Policies, and table/schema design. Experience integrating third-party systems with ServiceNow via APIs. Preferred Qualifications: 1-4 years of professional experience in IT Security, Security Operations (SecOps), or a technical helpdesk role. A university degree in a relevant field. Industry certifications such as CISSP, CISM, C|EH, GIAC, or CCNA. Familiarity with endpoint security concepts (e.g., Crowdstrike) and Web Application Firewalls (WAF). Experience with event monitoring and security reporting tools. Who You Are You are an excellent communicator, capable of explaining technical concepts to non-technical stakeholders. You possess strong analytical and problem-solving skills, with a knack for untangling complex issues. You are detail-oriented and action-oriented, with a willingness to take initiative and see tasks through to completion. You operate with the highest level of integrity and ethical standards. You are confident in your expertise and able to respectfully challenge the status quo to drive improvement. Qualifications NA Additional Information NA Show more Show less
