ServiceNow SecOps Developer

Key Responsibilities:

• Lead the design and implementation of ServiceNow SecOps modules:
• Security Incident Response (SIR)
• Vulnerability Response (VR)
• Threat Intelligence (TI)
• Security Case Management
• Integrate ServiceNow SecOps with external security tools like Splunk, Qualys, Tenable, CrowdStrike, Palo Alto, etc.
• Develop custom applications, workflows, and automation using Flow Designer, Business Rules, Script Includes, and REST/SOAP APIs.
• Collaborate with InfoSec teams to translate business needs into technical requirements.
• Conduct requirements gathering, gap analysis, and solution architecture sessions.
• Drive automation of security processes using Security Orchestration, Automation, and Response (SOAR) capabilities.
• Develop and maintain dashboards and reporting for Security KPIs and SLAs.
• Ensure platform stability, performance optimization, and adherence to governance policies.
• Provide technical leadership, mentoring, and best practices guidance to junior team members.
• Support UAT, go-live, and post-production stabilization.

Required Skills & Qualifications:

• Minimum 6 years of ServiceNow experience, with at least 4 years in ServiceNow SecOps.
• Strong hands-on experience in implementing and supporting Security Incident Response and Vulnerability Response.
• Experience integrating ServiceNow with external security tools and threat feeds.
• Solid understanding of security frameworks, incident handling, and vulnerability lifecycle.
• Proficiency in JavaScript, Glide API, REST/SOAP web services, and JSON/XML.
• Familiarity with CMDB, GRC/IRM, and ITOM modules is a plus.
• Knowledge of MITRE ATT&CK, NIST, or other cybersecurity frameworks.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Certifications:

• ServiceNow Certified Implementation Specialist – Security Incident Response
• ServiceNow Certified Implementation Specialist – Vulnerability Response
• ServiceNow Certified System Administrator
• Security certifications such as CISSP, CEH, or CompTIA Security+ are a plus.

Educational Qualification:

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.

Nice to Have:

• Experience with IRM/GRC, Threat Intelligence Platforms (TIPs), and SOAR use case design.
• Knowledge of DevSecOps and Agile/ITIL processes.
• Exposure to other ITSM/ITOM modules.