Posted:2 weeks ago|
Platform:
Work from Office
Full Time
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
At least 7-12 years of experience in ITAM Consulting, High Level Design and developingtechnical solutions using ServiceNow platform.At least 5+ years of experience in Design and Implementation of Service Now Software & ITAsset Management.Complete end to end knowledge on the Software and Hardware Asset ManagementLifecycle.Understand the end-to-end Software Licensing model for ServiceNow.Responsible for Software Asset Management & ITAM activities.Works with Software asset librarians and SMEs to consolidate Software entitlement data.Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number,Version, Edition, Entitlement type, etc.) is available for better normalization results.Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSMapplications.Monitors results of discovered software and fix any issues or anomalies identified.Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow.Establish SaaS integrations with OOB connectors to ingest software usage information intoServiceNow.Establish Custom SaaS integrations where necessary to ingest software usage informationinto ServiceNow.Monitor reconciliation jobs and fix any issues or anomalies identified.Modify License workbench and OOB reports based on requirements or top publishers.Define process for reclamation of software to ensure software compliance.Must have integrated the ITAM with ITSM to develop an integrated solution.Must have a working experience on domain separated environmentsParticipate in project activities including preparing project plans, assigning tasks, monitoringstatuses, coordinating efforts, validating team recommendations, integrating efforts into acomprehensive strategy and delivering results on time.Create/Maintain ServiceNow SAM & HAM documentation/standard operating proceduresdocuments.Writes and/or reviews system specifications, including output requirements, flow charts andtechnical diagrams.Must be ITIL Foundation / CSA certified.Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred
Experience: 5-8 Years.
Wipro
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