ServiceNow Lead

Job Title: ServiceNow Lead

Experience: 5+ years

Location:

Contract Duration:

Job Summary

ServiceNow Lead

Key Responsibilities

• Lead and manage end-to-end ServiceNow delivery projects, ensuring timely and successful completion.
• Serve as a functional consultant for multiple ITSM assignments, aligning business processes with the ServiceNow platform.
• Handle the integrated setup of various tools, including monitoring, service management, and dashboarding solutions.
• Manage the full software development lifecycle for ServiceNow, including analysis, design, coding, testing, and operational support.
• Perform configuration and customization of the ServiceNow system, including workflows, business rules, script includes, and other platform functionalities.
• Provide general support, administration, and maintenance for the ServiceNow platform and its applications, including ITSM, ITOM, and CSM.
• Monitor and administer ServiceNow Discovery processes to support CMDB and software asset management.
• Develop custom reports and applications, and use scripting tools (JavaScript, Ajax, JSON, XML) to automate routine tasks.
• Handle team management and customer-facing responsibilities, providing solutions to various customer requirements and supporting business development.
• Perform user account administration, governance, and license tracking.
• Work with IT management to align the ServiceNow platform with the overall IT strategy.
• Provide backup support for other team members on activities such as system upgrades, patching, and regression testing.
  

Required Skills & Experience

• Minimum of

  5 years of hands-on ServiceNow development experience.

• Proven experience in leading end-to-end ServiceNow projects and managing a team.
• Extensive experience with

  ServiceNow ITSM and CSM

  is a top preference, followed by

  ITOM.

• Deep functional consulting experience in multiple ITSM assignments.
• Expertise in

  ITIL/ISO 20000

  frameworks and their application.
• Hands-on experience with ServiceNow configurations and integrations.
• Proficiency in server-side and client-side scripting (JavaScript, Ajax, JSON, XML).
• Experience with web services integrations using

  SOAP and REST.

• Strong problem-solving and troubleshooting abilities.
• Excellent project and people management skills with a strong customer-handling background.
• Familiarity with other ITSM solutions like Remedy or Salesforce is a plus.
  

Prerequisites

• ITIL certification

  and

  ServiceNow certifications

  (Certified System Administrator, Certified Implementation Specialist, or Application Developer) are highly preferred.
• Ability to efficiently manage travel within India and internationally as required by business needs.