ServiceNow HRSD

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

HRSD Performance Analytics

Location: PAN India

Work Mode: Hybrid

Experience: 6+Years

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Key Responsibilities

Report Dashboard Development

o Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics Report Designer and other ServiceNow tools

o Build real time dashboards and visualizations to track KPIs SLAs and trends across various HRSD modules

o Utilize ServiceNows Performance Analytics PA to build widgets indicators and scorecards

Data Analysis Insights

o Analyse HRSD data to identify patterns bottlenecks or anomalies in service performance

o Provide insights and recommendations to improve service delivery and process compliance

o Ensure data integrity and consistency in reporting outputs

Stakeholder Collaboration

o Collaborate with HRSD process owners Business Service Line Leads and ServiceNow administrators to gather reporting requirements

o Present findings and visual reports to business stakeholders in a clear and actionable manner

o Support executive reporting needs with high quality summary level dashboards

Platform Support

o Ensure reporting structures align with changes or enhancements in the ServiceNow data model

o Partner with the ServiceNow team to validate data sources field level access and performance optimization

o Support data governance security policies and access control for reporting components

Knowledge sharing

o Ensure the set up is shared with the existing team to be able to maintain for future enhancements

3 Required Qualifications

Bachelors degree in Information Systems Computer Science Data Analytics or related field

24 years of experience with ServiceNow reporting tools including Performance Analytics

Strong understanding of HRSD processes and modules within ServiceNow

Proficiency in ServiceNow Report Designer PA widgets and dashboard configurations

Experience working with large datasets KPIs and data visualization

Advanced skills in Excel and familiarity with data analysis tools Power BI Tableau etc are a plus

Strong communication skills and stakeholder management

4 Preferred Qualifications

ServiceNow Certified System Administrator or Reporting Performance Analytics certifications

Knowledge of ITIL framework and service delivery concepts

5 Key Competencies

Analytical thinking problem solving

Business acumen and service orientation

Attention to detail and data accuracy

Strong documentation and visualization skills

Collaboration across cross functional teams

6 Working Conditions

Occasional participation in global team calls or cross time zone meetings