ServiceNow HRSD

Key Responsibilities

• Configure and customize

  ServiceNow HRSD modules

  including:
• HR Case Management, Employee Document Management, Knowledge Management, and Lifecycle Events.
• Design and develop

  custom HR applications and workflows

  tailored to business needs.
• Develop and maintain

  integrations between ServiceNow HRSD and external HR systems

  (e.g., Workday, SAP SuccessFactors, Oracle HCM) using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Implement and optimize

  automated HR service delivery workflows

  using Flow Designer, Workflow Editor, and scripting.
• Write and maintain

  client scripts, business rules, UI policies, script includes

  , and

  scheduled jobs

  for HRSD processes.
• Support data migration, onboarding/offboarding automation, and employee self-service portal enhancements.
• Collaborate with HR, IT, and business stakeholders to gather requirements and deliver scalable solutions.
• Ensure compliance with security policies and data privacy regulations concerning employee data.
• Participate in ServiceNow HRSD platform upgrades, patches, and performance tuning.
• Troubleshoot, debug, and resolve HRSD platform issues promptly.
• Maintain comprehensive technical documentation and support knowledge transfer activities.

Required Skills & Qualifications

• 6- 10 years of experience

  developing on the ServiceNow platform with a focus on

  HRSD modules

  .
• Strong proficiency in

  JavaScript, Glide scripting, and ServiceNow client/server-side scripting

  .
• Experience building and customizing

  ServiceNow HRSD case management, lifecycle events, and knowledge base

  .
• Proven expertise in

  integrating ServiceNow HRSD with external HR systems

  using APIs and IntegrationHub.
• Familiarity with

  Flow Designer, Service Portal, and Scoped Applications

  development.
• Good understanding of

  HR processes and workflows

  (e.g., employee onboarding, offboarding, case management).
• Knowledge of

  data privacy and security principles

  related to HR data.
• Strong problem-solving skills and ability to work in an Agile environment.
• Excellent communication and interpersonal skills to collaborate with HR and IT teams.

MUST HAVE

• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist HRSD
• Experience with

  Employee Service Center (ESC)

  and

  Knowledge Management

  in HRSD context.

Preferred / Nice-to-Have

• Familiarity with

  HR data models, CMDB, and LDAP integrations

  .
• Exposure to

  DevOps practices, source control (Git), and CI/CD pipelines

  .
• Understanding of

  ITIL and HR compliance frameworks

  .