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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The ideal candidate for this position should possess a minimum of 3 years of hands-on experience in design, development, and deployment on the ServiceNow platform. You should have prior experience in ServiceNow implementation within IT Service Management (ITSM) modules such as Incident, Problem, Change, CMDB, and Asset. Proficiency in CMDB, Discovery, and integration with external modules is also required. Your skills should include hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, and AJAX. Additionally, you should have experience in integrating ServiceNow with third-party tools using web services, SOAP, email, MID, etc. Previous experience in SNOW administration is crucial, along with a strong understanding of ITIL v3 processes. Preferred qualifications include ITIL Foundation v3 certification and ServiceNow Administration certification. The ability to work effectively on tight schedules, even beyond normal working hours, is essential for this role. Strong communication skills, both verbal and written, are necessary to effectively interact with clients. If you are interested in this opportunity, please send your updated CV in word format to Mr. Sanket at career@globalnestsolutions.com and sanketk@globalnestsolutions.com. Along with your CV, kindly provide details on your total experience, relevant experience, current CTC, expected CTC, availability to join (Immediate/15 Days/1 Month/2 Months/3 Months), current location, and passport status (Yes/No).,

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11.0 - 13.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

This Position Will Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories Provide insight, guidance, and review at all levels from architecture to design and code Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow APIs Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements Directly engage with the end user on requirements and offer technical direction and insight as needed Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagements Responsibilities Manage Application Management support for the ServiceNow HRSD solution Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow HRSD implementation Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap Provide the final technical escalation point for technical teams Review user stories and provide story points to size the user stories Document technical specifications, technical/architectural design documentation Advise business stakeholders on options/ impacts Conduct QA to ensure design is appropriate Manage and lead the development workstream and developers Proactively identify, communicate, mitigate risks, and escalate as needed Review technical requirements, advise on technical solutions, and provide resolution to development/technical issues Provide best practices for development Ability to do development work Lead environment readiness for Testing and Deployment Partner closely with the broader ServiceNow platform team on impacts to shared platform components, sustainment, and governance processes Qualifications Education: Bachelors degree in Software Engineering, Information Systems, Business, or equivalent Experience Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD Minimum 11+ years in application development, preferably in health care or related field Required Qualifications Experience leading development teams and applying agile/lean practices Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams Demonstrated ability to work in a fast-paced and changing environment with short deadlines Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Proficient in Agile development and all phases of the Application Development Lifecycle Knowledge and support of ServiceNow upgrade process Strong technical project management and leadership skills Experience with software development support tools (e.g. Jira, Rally, etc.) Certifications ServiceNow System Administrator (CSA) HR Fundamentals (CIS-HR) HR Implementation Deep ServiceNow HRSD experience from a configuration, as well as overall ServiceNow system architecture perspective Deep experience in configuration and development Strong leadership, communication, and consulting skills Ability to drive strategy discussions Preferred Qualifications Masters degree MBA / MCA / Masters in Software Engineering Certified Scrum Master (CSM) ITIL V3 Expert Certified Experience working with multiple technology platforms Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Show more Show less

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

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2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a ServiceNow CSM Developer, you will be responsible for configuring, implementing, and customizing the CSM module and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM and CSM, and building Business Rules, Workflows, Flows, and Portal widgets. Additionally, you will manage Service Catalog items. You will be involved in developing and maintaining integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub to ensure data consistency. Collaborating with stakeholders, you will translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap. It is essential to ensure that solutions follow best practices and security guidelines. Your role will also involve performing unit and integration testing, supporting UAT, and resolving bugs. Participation in code reviews will be necessary to maintain quality standards. You will support ServiceNow instance upgrades by testing functionalities and performing regular maintenance to ensure platform stability. Additionally, creating technical documentation such as design specs and development guides and providing knowledge transfer and training will be part of your responsibilities. To be successful in this role, you should have a graduate degree from a recognized University and must hold CSA and CIS-CSM certification in ServiceNow. A minimum of 5 years of ServiceNow experience, with at least 2 years of Implementation experience, is required. You should possess a strong understanding of IT Service Management (ITSM) processes and the ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications are a must. Proficiency in JavaScript, HTML, CSS, and Glide scripting is essential. In-depth knowledge of the ServiceNow platform architecture and data model is necessary, along with the ability to configure and customize various ServiceNow modules, such as Incident, Problem, Change, Service Catalog, and Knowledge Management. Strong troubleshooting, problem-solving, and analytical skills are required, along with excellent communication (written and verbal) and interpersonal skills. You should be able to explain technical concepts to non-technical audiences effectively. The ability to work independently and as part of a team in a fast-paced environment is crucial. Being highly organized with a strong attention to detail is important to succeed in this role. Stay updated on ServiceNow features, identify automation opportunities, and actively participate in Agile/Scrum ceremonies to drive continuous improvement.,

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3.0 - 8.0 years

0 - 1 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

Role summary A ServiceNow Performance Analytics (PA) Consultant leverages the platform's PA capabilities to help organizations gain insights into their business processes, make data-driven decisions, and improve operational efficiency. This role involves collaborating with cross-functional teams to implement PA solutions, develop dashboards and reports, and provide ongoing technical expertise and support. Key responsibilities Requirements Gathering and Design: Collaborate with business stakeholders and cross-functional teams to understand their needs, define key performance indicators (KPIs) and metrics, and identify critical business questions that can be answered using data from the ServiceNow platform. Design and develop effective ServiceNow PA applications, dashboards, and reports to visualize and track these KPIs and metrics. Implementation and Technical Expertise: Assist in the implementation and configuration of ServiceNow PA solutions, including data sources, indicators, breakdowns, and widgets. Provide technical expertise in ServiceNow administration and best practices to ensure optimal performance and functionality of the PA solution. Data Analysis and Reporting: Develop and implement performance metrics and dashboards to track progress and communicate results to stakeholders at various levels, including senior management. Provide real-time visibility into data, including trend analysis, drill-down capabilities, and predictive forecasts to enhance decision-making. Desired skills (Good to have) Experience in ServiceNow administration, including UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update Sets. Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and ServiceNow integration methods.

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

This is a full-time opportunity with a leading BigTech IT Services company, a valued client of GSN HR. We are seeking a highly motivated Senior ServiceNow Developer with a minimum of 4.5 years of experience to join our team and manage one of our key banking clients. You should have at least 3 years of hands-on experience in ServiceNow HRSD and/or ITSM modules. You must have demonstrated expertise in at least two ServiceNow modules such as HRSD or ITSM. Proficiency in scripting languages like JavaScript, Glide scripting, and front-end technologies including HTML, CSS, and Angular is required. Experience in working on system integrations between ServiceNow and other applications using REST API is essential. Experience in Service Portal will be a huge plus. Strong analysis, problem-solving, and decision-making skills are necessary. You should be able to debug issues, implement proactive monitoring strategies for platform stability, and hold certification in SNOW (ServiceNow) which will be advantageous. Responsibilities: - Execute software solutions, design, development, and technical troubleshooting with a creative approach to problem-solving. - Develop secure and high-quality production code, maintain algorithms, and ensure design constraints are met. - Produce architecture and design artifacts for complex applications, analyze and synthesize data sets for continuous improvement of software applications. - Identify hidden problems and patterns in data to drive improvements in coding and system architecture. - Contribute to software engineering communities, explore new technologies, and find solutions to complex problems with analytical and problem-solving skills. Join us and be a part of our dynamic team where your skills and expertise can make a significant impact in the IT services industry.,

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6.0 - 11.0 years

20 - 25 Lacs

Indore, Pune, Chennai

Work from Office

Hiring experienced ServiceNow Developers (5+ yrs) with expertise in ITSM, ITOM, CMDB, HRSD modules. Must have strong skills in JavaScript, Glide, workflows, integrations & upgrade cycles. Required Candidate profile ServiceNow Developer with 5+ years of hands-on experience in platform customization, scripting, module configuration, integrations, and upgrades across ITSM, ITOM, CMDB, and HRSD modules.

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5.0 - 10.0 years

8 - 13 Lacs

Hyderabad

Work from Office

Job Responsibilities: Platform Design & Development Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs. Create and manage advanced workflows, forms, business rules, and UI policies. Drive platform enhancements, version upgrades, and solution design while adhering to best practices Integration & Automation Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies. Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts IAM & RBAC Implementation Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning. Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing. Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act). Platform Administration & Support Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability. Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures. Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies. Collaboration & Leadership Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions. Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones. Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development Agile Delivery & Collaboration Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives. Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery. Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality Knowledge and Experience Extensive ServiceNow Platform Proficiency Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM\u2014including installing, configuring, and customising workflows. Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework. Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery. Advanced Integration Experience RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors. Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes\u2014particularly for provisioning/deprovisioning services and handling security workflows. IAM & RBAC Expertise Identity Management: In-depth understanding of Identity and Access Management (IAM) best practices and frameworks, coupled with the ability to implement secure provisioning workflows. Role-Based Access Control (RBAC): Well-versed in designing and administering RBAC policies, including role assignment, user permissions, and compliance auditing, ensuring alignment with enterprise security standards. Field Service Management (FSM) & Enterprise Asset Management (EAM) - highly desirable FSM Configuration: Experience configuring FSM for scheduling, dispatching, and coordinating technicians to enhance field operations and customer satisfaction. EAM Lifecycle Management: Ability to manage the entire lifecycle of enterprise assets, including asset registration, maintenance scheduling, and decommissioning\u2014leading to optimised asset utilisation and cost savings. Agile Methodologies & Delivery Practical familiarity with Agile methods (Scrum or Kanban) in planning and executing development sprints, including backlog grooming, sprint reviews, and retrospectives. History of working effectively with cross-functional, geographically dispersed teams, ensuring transparent communication and rapid iteration of solutions in a fast-paced environment. Platform Governance & Lifecycle Management Release & Upgrade Planning: Experience in preparing for and executing ServiceNow upgrades (e.g., from Xanada releases), including sandbox testing, deployment automation, and user training. Performance Monitoring: Skilled in monitoring platform health (e.g., queries, scripts, instance performance) and implementing remediation measures for optimal reliability and scalability. Stakeholder Engagement & Communication Requirement Analysis: Proven ability to translate complex business processes into technical requirements, gathering input from both technical and non-technical stakeholders. Cross-functional Collaboration: Track record of working with product owners, project managers, business analysts, and architects to create cohesive end-to-end solutions aligned with organisational goals. Industry Certifications & Continuous Learning Certifications: Holding (or actively pursuing) industry-recognized credentials such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Implementation Specialist certifications (e.g., CSM, FSM, EAM). Continuous Improvement: Commitment to staying current with emerging ServiceNow capabilities, industry best practices, and evolving regulatory demands. Skills and Competencies Technical Skills Programming: Strong skills in JavaScript, HTML, CSS, and AngularJS within the ServiceNow environment. Scripting: Glide Scripting, Flow Designer, Script Includes, and Business Rules. Databases: Understanding of MySQL or similar relational databases for performance optimization and reporting. ServiceNow Certifications ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous. Soft Skills Analytical & Problem-Solving: Ability to translate complex requirements into effective technical solutions. Communication: Excellent verbal and written communication to engage both technical and non-technical stakeholders. Team Collaboration: Commitment to knowledge sharing, mentoring, and fostering an inclusive, high-performing culture. Adaptability: Eagerness to learn new technologies and adapt to dynamic project demands. Education Requirements Bachelor Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). Additional coursework or certifications specific to ServiceNow, cloud computing, or security frameworks (e.g., CISSP) is beneficial.

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6.0 - 8.0 years

5 - 8 Lacs

Noida, Pune, Bengaluru

Work from Office

Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 6-9 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location- Noida,Pune,Bengaluru,Chennai,Hyderabad,Thiruvananthapuram,Coimbatore, Chandigarh, Gurugram,Jaipur, Nagpur, Indore, Mysore, Bhubaneshwar, Mangalore Education- Bachelors Degree in Computer Science, Information Systems, or a related field

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6 - 11 years

20 - 27 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

We have an opening now Service Now Portal Developer, one of our tech clients.... Exp: 5+ years of experience in ServiceNow Location: Bangalore/Hyderabad/Mumbai/Pune NP: Immediate-30 days Job responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change Adds to team culture of diversity, equity, inclusion, and respect. Required qualifications, capabilities, and skills Formal training or certification on ServiceNow platform concepts and proficient applied experience Demonstrated expertise in at least two ServiceNow Modules Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). Has experience working on system integrations between ServiceNow and other applications using REST API. Strong analysis, problem-solving, and decision-making skills Can debug issues and find new ways of proactive monitoring to ensure platform stability. Ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team. Preferred qualifications, capabilities, and skills HR Service Delivery module experience Service portal experience Kinldy drop me your resume at chanchal@oitindia.com

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