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Awign Expert
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ServiceNow Engineer

ServiceNow Engineer

Awign Expert

6 years

0 Lacs

chennai tamil nadu india

Posted:3 days ago| Platform:

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Skills Required

servicenow management monitoring automation design service configuration automate development resolve governance documentation training support discovery mapping data integration troubleshooting communication aws azure certification

Work Mode

On-site

Job Type

Full Time

Job Description

Title: ServiceNow Developer

Experience: 6+ years

Shift timings : 2PM -11PM

Location : Chennai

ServiceNow Engineer

Key Responsibilities:

Design, configure, and implement
ServiceNow ITOM
solutions, including
Discovery
,
Service Mapping
,
Event Management
, and
CMDB
.
Integrate ServiceNow ITOM with third-party monitoring tools and systems.
Maintain and enhance
CMDB accuracy
and ensure proper configuration item relationships.
Automate and streamline IT operations processes using
ServiceNow workflows
and
scripts
.
Collaborate with infrastructure, operations, and development teams to identify and implement monitoring requirements.
Troubleshoot and resolve ITOM-related issues and performance bottlenecks.
Ensure best practices and governance standards are followed across ServiceNow implementations.
Provide technical documentation, training, and support for ongoing operations.

Required Skills & Experience:

Strong hands-on experience in
ServiceNow ITOM modules
— Discovery, Service Mapping, Event Management, CMDB.
Good understanding of
ServiceNow architecture
,
data model
, and
integration capabilities
.
Proficiency in
JavaScript
,
Glide scripting
, and
ServiceNow APIs
.
Experience integrating ServiceNow with tools such as
SolarWinds
,
Splunk
,
AppDynamics
, or
Dynatrace
.
Working knowledge of
ITIL
and IT Service Management (ITSM) principles.
Excellent troubleshooting, problem-solving, and communication skills.

Good-to-Have Skills:

Knowledge of
ServiceNow ITSM
,
ITAM
, or
SecOps
modules.
Experience with
ServiceNow Discovery Patterns
and
Orchestration
.
Familiarity with
cloud environments (AWS, Azure, GCP)
.
ServiceNow certification such as
CSA
,
CIS–ITOM
, or
CAD
preferred.

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