Servicenow Developer

ServiceNow Developer (GRC / SecOps / IRM + Core Applications)

Experience:

Mandatory Certification:

About the Role

ServiceNow Developer

technical subject matter expert

Key Responsibilities

1. ServiceNow Platform Development & Configuration

• Configure, customize, and enhance the ServiceNow platform across multiple modules including

  ITSM, CSM, ITBM, ITAM, HRSD, GRC/SecOps/IRM

  .
• Develop advanced customizations using:
  

• UI Policies / Client Scripts / Business Rules

• Script Includes

• UI Macros, UI Pages

• ACLs & Security Rules

• MID Server installation, configuration & integrations

• Import Sets, Transform Maps, Data Policies

• Update Sets, Scoped Apps

• Build complex workflows, catalog items, record producers, flow actions, and automation using Flow Designer / Workflow Editor.
  

2. Technical Leadership & Solution Design

• Act as a

  Technical Product Advocate

  for ServiceNow, guiding solution design and recommending best practices.
• Review user stories and translate them into scalable technical solutions aligned with architectural guidelines.
  
• Evaluate alternative solutions, perform feasibility analysis, and propose efficient, cost-effective technical implementations.
  
• Mentor junior developers, conduct code reviews, and guide team members through best practices.
  

3. Integrations & Automation

• Develop and maintain

  REST/SOAP-based integrations

  with external systems.
• Use MID Server and IntegrationHub (Spokes) to create automated workflows across enterprise applications.
  
• Leverage scripting and automation tools to enhance ServiceNow operational efficiency.
  

4. Operations, Support & Continuous Improvement

• Monitor platform performance, diagnose issues, and implement

  bug fixes, enhancements, and root-cause analysis

  .
• Provide L2/L3 support for ServiceNow application issues across environments.
  
• Ensure high availability, stability, and health of the platform.
  
• Document solutions, configurations, upgrade procedures, build guides, and release notes.
  
• Identify configurational gaps and drive

  continuous improvement initiatives

  .

5. Governance & SDLC Compliance

• Follow Agile development methodologies, participate in sprint ceremonies, and maintain story/task updates.
  
• Ensure compliance with

  ServiceNow coding standards, naming conventions, security practices

  , and upgrade-safe development.
• Manage deployments across Sub-Prod and Prod environments using update sets, ATF tests, and release workflows.
  
• Collaborate with QA to ensure test coverage and validate solution quality before deployments.
  

6. Stakeholder Collaboration

• Interact professionally with onsite teams, customers, and cross-functional stakeholders.
  
• Understand business requirements and provide configuration options with

  pros/cons

  for each approach.
• Communicate technical constraints, architectural considerations, and platform limitations clearly.
  

7. Documentation & Knowledge Management

• Create and maintain:
  
• Functional & Technical Design Documents
  
• Configuration documentation
  
• Upgrade & migration docs
  
• Release notes
  
• Operational policies & procedures
  

Required Skills & Qualifications

Mandatory

• Certified ServiceNow Administrator (CSA)

• 48 years

  hands-on experience as a ServiceNow Developer in a

  large, complex enterprise environment

  .

Technical Expertise

• Advanced hands-on experience with:
  
• UI Policies, Client Scripts, Business Rules
  
• Script Includes, GlideRecord, GlideAjax, GlideSystem
  
• UI Pages, UI Macros
  
• Catalog Items, Record Producers
  
• ACLs (Access Control Rules)
  
• Import Sets & Transform Maps
  
• MID Server configuration & troubleshooting
  
• Update Sets, Scoped App development
  
• Strong knowledge of:
  

• JavaScript

  (must)
• HTML, CSS, Bootstrap
  
• JSON, XML
  
• REST & SOAP web services
  
• Experience with:
  
• CMDB & Asset Management
  
• Discovery / Service Mapping / Orchestration (ServiceWatch)
  
• Service Portal customization
  
• Flow Designer, Workflow Editor
  
• Proficient in

  Agile methodology

  and all phases of the SDLC.
• Strong problem-solving, analytical, and debugging skills.
  

Preferred / Nice-to-Have

• Knowledge/experience with:
  

• GRC / SecOps / IRM

  modules (highly preferred)
• HRSD, CSM, ITBM, ITAM modules
  
• IntegrationHub, Flow Designer custom actions
  
• ATF (Automated Test Framework)
  

• Implementation Specialist Certification

  in any ServiceNow product:
• ITSM
  
• HRSD
  
• CSM
  
• ITBM
  
• SecOps
  
• ITAM
  
• Understanding of DevOps & CI/CD pipelines for ServiceNow.
  
• Experience with scripting languages like Python or PowerShell (optional).
  

Soft Skills & Behavioral Competencies

• Strong communication: verbal and written; must interact confidently with business & technical stakeholders.
  
• Ability to work independently, manage competing priorities, and proactively escalate issues.
  
• Leadership qualities with experience leading development deliverables.
  
• Strong interpersonal skills to work in cross-functional teams.
  
• High professionalism, self-discipline, and ownership mindset.
  
• Flexibility to work during required

  project support hours / off-hours

  as needed.