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ServiceNow developer

5 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Experience Required: 5+ years total |4+ years as ServiceNow developer | 2–3

years in CSM + Integration

ServiceNow CSM Integration Specialist

Customer Service Management (CSM)

modules. The ideal candidate should possess a strong background in ServiceNow platform

development, third-party integrations using REST/SOAP, and excellent understanding of

customer support workflows.

Key Responsibilities:

ServiceNow CSM modules

Account Management, Customer Portals, and Virtual Agent.

end-to-end integrations

services

CSM-specific components

Knowledge Management, SLAs, and Workflows.

∙Work closely with customer stakeholders to understand business processes and deliver

scalable solutions.

∙Build reusable, scalable integration solutions across various systems (e.g., Salesforce,

SAP CRM, external ticketing tools).

∙Manage data flows, authentication (OAuth 2.0, Basic Auth), error handling, and

performance optimization for integrations.

Agile/Scrum ceremonies

daily standups.

Automated Test Framework (ATF)

regression coverage.

Mandatory Skills:

ServiceNow CSM and Integrations

customer service workflows and case resolution

integration development

JavaScript, Glide APIs, Business Rules, Script Includes

Designer

OAuth 2.0

∙Ability to work independently and in a collaborative Agile environment

∙Excellent communication skills (verbal and written)

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