Servicenow Architect

Responsibilities:

As a ServiceNow Solution Architect, you will,

● Engage with stakeholders to understand user stories and determine requirements.

● Engage in Solution Design after all the required analysis and hand it over the development team for implementation.

● Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.

● Customize and develop ServiceNow applications and support rollout of new applications and modules.

● Configure Application UIs and Workflows

● Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

● Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance

● Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

● Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

● Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

● Ensure that configuration is consistent across development, testing, and production environments

Mandatory skill sets:

• 6+ years of experience working in a design and development role for a ServiceNow Platform.
• 2+ years of experience as a ServiceNow administrator.
• Experience in transitioning technology from locally focused to centralized technology service organization.
• Experience with ITSM functions and modules within ServiceNow
• Understanding of RESTful Web Service and APIs.
• IT and Security management best practice (ITIL, COBIT, ISO standards).
• Experience developing workflows and supporting service technology teams
• Experience in developing solutions in JavaScript and GlideRecord.

Preferred skill sets:

Desired Certifications:

● ITIL Foundations Certification

● ServiceNow Developer Certification(s)

Essential Skills:

- Conceptual skills

- Ability to articulate and document the desired business outcome

- Ability to remove ambiguity from requirements

- Service orientation with a focus on quality and customer satisfaction

- Unit and regression testing to strive for first time right deployments

- Troubleshooting and Diagnostics

- Conceptual skills

- Communication skills (verbal and written)

Education qualification:

Bachelors