Job Title: Semi Voice Process Business Associate Process: VI CBO Wcom Location: Perungudi, Chennai (Work from Office) Department: Customer Support Employment Type: Full-Time Job Summary: We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service. Key Responsibilities: Handle customer queries through both voice calls and non-voice (email/chat) channels. Provide accurate and timely resolutions to customer issues. Maintain professionalism and empathy while dealing with customers. Ensure adherence to process compliance and customer service quality standards. Document interactions and escalate issues when necessary. Eligibility Criteria: Qualification: Graduation is mandatory (in any stream). Experience: Minimum 1 year in a customer support/service role (voice or non-voice). Communication Skills: Good command over English is essential. Fluency in regional languages will determine salary brackets (see below). Language Preference & Salary Details: Language Proficiency Take-Home Salary Range () Tamil or Telugu 15,000 – 18,000 Hindi & Kannada Up to 22,000 Malayalam Up to 21,000 Job Details: Shift Timings: Rotational shifts (including weekends and holidays) Work Days: 6 days working with 1 rotational week off Work Location: Perungudi, Chennai (Work from Office only) Interview Mode: Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada Other Benefits: Provident Fund (PF) and ESI as per statutory norms Health Insurance benefits available after 6 months of joining Great opportunity to work with a leading telecom client in a customer-focused role

About the job: Key Responsibilities: 1. Set a professional and welcoming tone to ensure a positive first impression of the organization. 2. Greet and assist visitors at the front desk by providing accurate information and directions. 3. Handle all inquiries received via phone, walk-ins, website, stores, examination centers, and other channels with professionalism and clarity. 4. Engage with potential students and proactively follow up to guide them through the enrollment process. 5. Accurately record all customer inquiries in the CRM system for proper tracking and follow-up. 6. Understand individual needs and provide detailed, accurate information about available courses to support enrollment decisions. 7. Maintain a tidy and presentable reception area, ensuring all necessary materials and stationery are available. 8. Collaborate with senior counselors, educators, students, and parents to plan and execute school-related programs and events. 9. Serve as the initial point of contact for resolving teacher and student concerns, following escalation protocols to ensure timely resolution. 10. Meet revenue and sales targets related to student enrollments. 11. Support and contribute to upholding the school's vision and values. 12. Provide monthly updates to management on progress and performance. 13. Prepare and share reports related to student enrollments, fee collections, course details, and instrument purchases. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Chennai only Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-30 23:59:59 Skills required: Counseling Other Requirements: Experience : 0 to 1 Years About Company: Touchmark is an agency that's forward-thinking, believing in the transformative power of collaboration. We offer full-service IT consulting, digital marketing, and software development services. Our team is passionate about digging into business challenges more profoundly and crafting innovative solutions for success; we believe collaboration unlocks new possibilities and delivers remarkable outcomes.

Job Title: Semi Voice Process Business Associate Process: VI CBO Wcom Location: Perungudi, Chennai (Work from Office) Department: Customer Support Employment Type: Full-Time Job Summary: We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service. Key Responsibilities: Handle customer queries through both voice calls and non-voice (email/chat) channels. Provide accurate and timely resolutions to customer issues. Maintain professionalism and empathy while dealing with customers. Ensure adherence to process compliance and customer service quality standards. Document interactions and escalate issues when necessary. Eligibility Criteria: Qualification: Graduation is mandatory (in any stream). Experience: Minimum 1 year in a customer support/service role (voice or non-voice). Communication Skills: Good command over English is essential. Fluency in regional languages will determine salary brackets (see below). Language Preference & Salary Details: Language Proficiency Take-Home Salary Range () Tamil or Telugu 15,000 – 18,000 Hindi & Kannada Up to 22,000 Malayalam Up to 21,000 Job Details: Shift Timings: Rotational shifts (including weekends and holidays) Work Days: 6 days working with 1 rotational week off Work Location: Perungudi, Chennai (Work from Office only) Interview Mode: Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada Other Benefits: Provident Fund (PF) and ESI as per statutory norms Health Insurance benefits available after 6 months of joining Great opportunity to work with a leading telecom client in a customer-focused role