Servicenow Architect

Role & responsibilities

Mandate Certifications : CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL

Foundation

Advisory & Strategic Consulting

- Lead client engagements to assess current ServiceNow capabilities and define future-state process and

platform strategies.

- Develop platform roadmaps aligned with business goals and technical priorities.

- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.

• ITAM - Software Asset Management / Hardware Asset Management
• ITOM Discovery, Event Management, Service Mapping

- Design and implement governance models, KPIs, and process improvement frameworks.

- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution

design and implementation plans.

- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify

opportunities for automation and optimization.

Technical Implementation & Platform Expertise

- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB,

Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset

Management

- Perform health scans, technical debt analysis, and platform scalability assessments.

- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).

- Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow

engagements.

- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:

- 8-11 years of hands-on ServiceNow experience across multiple modules.

- Proven track record in advisory consulting and technical delivery.

- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.- Experience

in proposal writing, SOW creation, and client presentations.

- Demonstrated ability to lead client workshops and translate business processes into technical

Preferred candidate profile