Posted:1 day ago|
Platform:
Remote
Full Time
ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more],
and
ITIL Foundation -
Excellent communication and stakeholder engagement skills. - Preferred PMP, Prince2 or equivalent
Advisory & Strategic Consulting
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. • ITAM - Software Asset Management / Hardware Asset Management • ITOM Discovery, Event Management, Service Mapping
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery. - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.- Experience in proposal writing, SOW creation, and client presentations. - Demonstrated ability to lead client workshops and translate business processes into technical solutions.
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