ServiceNow Architect

Job Title: ServiceNow Architect

Experience Required: 8+ Years

Remote

Job Summary:

We are looking for a highly experienced ServiceNow Architect with 8+ years of hands-on experience in designing, implementing, and managing ServiceNow solutions. The ideal candidate should have deep technical expertise across multiple ServiceNow modules including ITSM, ITOM, ITAM, and HRSD, with a strong grasp of architecture principles and complex integrations.

Key Responsibilities:

• Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules.
• Provide architecture guidance for complex enterprise-level ServiceNow projects.
• Lead ServiceNow implementations, customizations, and integrations with third-party tools.
• Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives.
• Collaborate with business and technical stakeholders to define best practices and scalable architectures.
• Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework.
• Ensure solution compliance with ServiceNow best practices and performance benchmarks.

Mandatory Skills:

• Strong expertise in ITSM, ITOM, ITAM, and HRSD.
• Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server configurations.
• In-depth knowledge of CMDB architecture and CSDM framework.
• Experience with ServiceNow Discovery, Service Mapping, and complex integrations.
• Hands-on experience in Portal and Workspace customization.
• Familiarity with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.

Soft Skills:

• Excellent communication, presentation, and stakeholder management skills.
• Strong documentation and technical writing capabilities.
• Ability to work in agile environments and collaborate with cross-functional teams.
• Analytical thinking and strong problem-solving skills.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD)
• Certified Technical Architect (CTA)
• ITIL or Agile/Scrum certifications (e.g., Certified ScrumMaster)