ServiceNow Architect

Job Summary:

Key Responsibilities:

• Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules.
• Provide architecture guidance for complex enterprise-level ServiceNow projects.
• Lead ServiceNow implementations, customizations, and integrations with third-party tools.
• Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives.
• Collaborate with business and technical stakeholders to define best practices and scalable architectures.
• Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework.
• Ensure solution compliance with ServiceNow best practices and performance benchmarks.

Mandatory Skills:

• Strong expertise in

  ITSM, ITOM, ITAM

  , and HRSD.
• Proficiency in

  JavaScript

  ,

  Glide API

  ,

  Flow Designer

  ,

  Integration Hub

  , and

  MID Server

  configurations.
• In-depth knowledge of

  CMDB architecture

  and

  CSDM framework

  .
• Experience with

  ServiceNow Discovery

  ,

  Service Mapping

  , and complex integrations.
• Hands-on experience in

  Portal and Workspace customization

  .
• Familiarity with

  ServiceNow Automated Test Framework (ATF)

  and

  Performance Analytics

  is a plus.

Soft Skills:

• Excellent communication, presentation, and stakeholder management skills.
• Strong documentation and technical writing capabilities.
• Ability to work in agile environments and collaborate with cross-functional teams.
• Analytical thinking and strong problem-solving skills.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD)
• Certified Technical Architect (CTA)
• ITIL or Agile/Scrum certifications (e.g., Certified ScrumMaster)