ServiceNow Architect

Skill- Service Now Architect

Location- PAN India

Exp- 8 Year ++

ServiceNow platform engineering with ITSM Modules including Service Request, Incident,

Problem, Change, Rot and Configuration Management and security / regulatory disciplines

Industry and project experience of 8+ years with ServiceNow

Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines

Good understanding of ServiceNow capabilities

Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM,

GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery)

Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations.

Designing, engineering and configuring ServiceNow to automate internal Information Technology

Infrastructure Library (ITIL) processes

Thorough knowledge on workflows, tables, script, flow designer and integration hub.

Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies,

database design schemas and data modelling

Strong analytical skills, communication, and presentation skills

Ability to manage development teams, customers and stakeholder expectations

Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with

Third party system.

Strong understanding of the ServiceNow platform and its functionalities.

Excellent communication and presentation skills.

Project management and problem-solving expertise.

Business acumen and ability to translate business needs into technical solutions.

Adaptability and willingness to learn new technologies.

Analyze and translate business and technical requirements into an architectural blueprint to achieve complex

business objectives.

Establish and manage a technical governance.

Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and

test the interpretation of the client's needs

Demonstrate solid insights in designing ServiceNow's capabilities

Produce a detailed functional design document to match customer requirements

Serves as an active contributor of leading practices, standards, and thought leadership related to the

ServiceNow platform.

Experience in working according to agile, scrum or SAFe principles

Contribute to the development of opportunities and provide input to grow our business

Effectively managing key stakeholders both internally and externally to the organization