Position Service Now Architect Experience 8-15 Years Category Development location Hyderabad / Bangalore Position IDJ1225-0623 Employment Type Full Time
Role Summary
We are looking for a highly technical ServiceNow Architect with extensive experience in OMT (Order Management for Telco), TSOM (Telecom Service Orchestration & Management), and the ITOM suite. The role focuses on designing and implementing complex telecom-grade ServiceNow solutions involving Discovery, Service Mapping, Event Correlation, Network Inventory synchronization, Telco service lifecycle orchestration, and large-scale CMDB architecture. The candidate must have deep hands-on capability with ServiceNow internals, integrations, low-level APIs, workflow engines, MID Server architecture, and telecom OSS/BSS data models. Technical Responsibilities
1. Platform Architecture & Core Engineering . Architect multi-application ServiceNow solutions involving OMT, TSOM, ITOM, and custom scoped applications. . Build multi-layer service models for telecom (Network Service Customer) using CSDM 4.0/5.0 concepts. . Design scalable CMDB architecture including class extensions, CI relationships, reconciliation rules, identification rules, and CI normalization pipelines. . Develop distributed MID Server strategies for telecom networks, handling network segmentation, load balancing, and discovery performance tuning. . Establish architectural guardrails for runtime performance, asynchronous execution, and integration throughput. 2. ITOM Implementation (Deep Technical) . Architect advanced Discovery patterns for telecom equipment (RAN, Core, Transport, IP/MPLS). . Configure & extend Service Mapping using horizontal/vertical discovery, probes, patterns, SSH/WMI/SNMP/JDBC integrations. . Implement Event Management with complex alert correlation rules, health scoring, anomaly detection, and multi-source event ingestion. . Build AIOps workflows integrating log analytics, ML-based alert noise reduction, and root-cause algorithms. . Configure Orchestration including Workflow Editor, Flow Designer, Integration Hub, REST/SOAP orchestrations, and script actions. 3. TSOM & OMT (Telco-Focused Technical Work) . Model telecom services using TPs (Technical Products), CSRs (Customer Service Records), and network service constructs. . Implement TSOM Service Order Decomposition and E2E Telco lifecycle management including Service Catalog modeling for telco offerings Technical Order decomposition rules Activation workflows Network provisioning integrations . Build event-to-service correlation using topology mapping, network hierarchy modeling, and service impact analysis. . Integrate TSOM/OMT with OSS/BSS systems using REST, TMF APIs (TMF622, TMF640, TMF638), and message queues (Kafka, AMQP, MQ). 4. Integration Architecture & Data Pipeline Engineering . Design and implement robust, scalable integrations with NMS/EMS systems OSS/BSS stacks Inventory & topology systems Alarm/event gateways . Create integration patterns REST/SOAP MID Server JDBC/PowerShell/Shell Kafka streaming File-based ETL pipelines . Build custom IntegrationHub spokes and transform maps for telecom-specific data ingestion. . Optimize processing of high-volume telecom events (e.g., millions/day) through async queues, ECC optimizations, and batch pipelines. 5. Platform Engineering & Production Operations . Own ServiceNow platform performance tuning (script optimization, DB indexes, table partitioning checks, async job tuning). . Manage production instance operations Upgrade planning Plugin activation Scoped app maintainability Clustering validation . Implement observability for the ServiceNow platform itself (logs, metrics, error telemetry). . Lead troubleshooting of Discovery failures, MID Server outages, integration errors, and CMDB inconsistencies. Technical Skill Requirements ServiceNow Technical Expertise . 10+ years hands-on with ServiceNow; 5+ as a Platform Architect. . Expert-level knowledge of OMT & TSOM modules ITOM (Discovery, Service Mapping, Event Management, Orchestration, Health Log Analytics) CMDB design, CSDM implementation, CI lifecycle management Glide API, GlideRecord, Script Includes, UI Policies, Business Rules, Flow Designer . Strong knowledge of MID Server architecture, probe/sensor development, pattern creation. Telecom Technology Expertise
. Understanding of telecom network domains RAN (LTE/5G) Core (EPC/5GC) Transport (DWDM, IP/MPLS) . Practical implementation of service assurance workflows Fault Event normalization Topology-driven RCA Service Impact Analytics . Familiarity with OSS frameworks and TMF standards. Integration & Development Skills . Strong experience with REST/SOAP API development OAuth, SAML, JWT, Mutual TLS Kafka, MQ, Webhooks, event bus patterns Custom app development & scoped app versioning . Strong JavaScript ES5/ES6, regex, data parsing, and async execution handling. #LI-SA19 
