Servicenow Architect

We are looking an experienced ServiceNow Architect to lead the design, development, and optimization of our ServiceNow platform. The ideal candidate will possess deep knowledge of ServiceNow ITSM modules, hands-on development expertise, and the ability to architect scalable solutions aligned with enterprise needs.

Roles & responsibilities:

• Architect, design, and implement end-to-end solutions across the ServiceNow platform, ensuring scalability, maintainability, and alignment with business objectives.
• Lead and guide development teams on best practices for ServiceNow configuration, customization, and scripting.
• Oversee implementation and enhancement of core ITSM applications including Incident, Problem, Change, and Service Request Management.
• Drive the deployment and optimization of Service Mapping, Discovery, and Orchestration capabilities.
• Design, develop, and maintain Service Portal components to improve user experience and service delivery.
• Evaluate and enhance platform performance; identify bottlenecks, troubleshoot issues, and recommend performance improvement strategies.
• Lead integrations with external systems using REST, SOAP, Import Sets, Update Sets, and other integration mechanisms.
• Manage and optimize Inbound/Outbound Email Notifications for seamless communications across workflows.
• Ensure all development follows coding standards, reusability guidelines, and enterprise architectural principles.
• Collaborate with cross-functional teams to translate business requirements into effective technical solutions.

Skills/Qualification

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 9+ years of hands-on experience working with the ServiceNow platform.
• Strong understanding of core ITSM modules: Incident, Problem, Change, Service Request.
• Proven experience with Service Mapping, Discovery, Orchestration, and Service Portal development.
• Proficiency in JavaScript with emphasis on clean, scalable, and standards-driven code.
• Deep expertise in ServiceNow configuration, customization, workflow design, and platform architecture.
• Strong knowledge of diagnosing and improving ServiceNow performance.
• Experience with Import Sets, Update Sets, REST/SOAP integrations, and data exchange processes.
• Working knowledge of configuring and managing email notifications within ServiceNow.
• Experience delivering advanced customizations in the Service Portal is preferred.