ServiceNow

Skills:

• He should be able to lead end to end ServiceNow delivery projects.
• Well verse with ITIL/ISO20K and ServiceNow.
• Must have done multiple ITSM functional consulting assignment.
• Well aware about Process and tool alignment
• Must have handled Integrated setup of tools (monitoring, service management and dashboarding)
• Should have hands on experience in ServiceNow CSM, ITSM and ITOM configurations
• 01st Preferences CSM and ITSM and 02nd Preferences ITOM
• ITIL and ServiceNow certified.
• Must have team handling and management skills.
• Based Location Noida (Hybrid)
• Contract Duration 03 Months (Extend as per the person performance)
  

Reporting Relationship:

Required Skills: ServiceNow Development and ITIL

Key Responsibilities

• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
• Complete development, configuration and workflow administration to support business processes in the platform.
• Project and people management skill, Good in customer handling
• Support on business development and provide solutions to various customer base don the requirement
• Provides analysis of problems while working toward solutions to technical issues.
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
• Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
• Configuration/Customization of the ServiceNow system including workflows.
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITOM and other ServiceNow applications.
• Management of platform life-cycle.
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
• Develop custom reports for end-users that require assistance with report creation.
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
• Functional knowledge of ITSM processes and best practices.
• Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
• Experience administering Okta and Active Directory for user administration and authentication.
• Familiar with web services integrations using SOAP and REST.
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
• Works directly with IT Management to align ServiceNow with IT organization strategy.
• well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.
  

Prerequisites

• Minimum 5 years of ServiceNow development experience.
• ITIL Knowledge
• ServiceNow Certifications
  

Base Location: