Service Specialist

Position - Service Specialist.

Key Responsibilities:

Service Specialist

Key Responsibilities & Accountabilities (Tasks & Deliverables):

Installation & Commissioning

• Install and set up ZEISS Vision Care devices at customer sites

• Ensure proper calibration and configuration of equipment to meet ZEISS Standards

Service Operations

• Ensure all service requests are closed within agreed timelines and documented

• Diagnose and resolve technical issues or faults in equipment’s promptly

• Replace defective components and ensure compliance with safety and quality standards

Service Contracts & Maintenance

• Encourage customers to enroll in VTS service contracts to ensure routine service.

• Perform routine preventive maintenance to ensure longevity and optimal performance of ZEISS devices

• To constantly find ways to upbring service revenues for the assigned territory

Collaboration with Internal Teams

• Work closely with sales team for VTS lead generation, and conduct follow-ups for closure

• Share insights regularly with sales team on new updates and share field insights to product management team on design, functionality and serviceability.

Customer Support

• To provide technical support either on-site or remotely, to address operational or technical queries

• Train customers in proper usage of the device and care for the ZEISS devices.

• Maintain strong relationships with customers to ensure satisfaction and loyalty.

• Existing customers usage to be monitored for bringing the best outcomes from VTS devices

Development

• Stay updated on latest ZEISS technologies, products, and service techniques and follow a

culture of continuous improvement and learning.,

• Demonstrate a self-directed high-performance culture and share best practices with team

members to improve overall service quality

Compliance & Safety

• Adhere to ZEISS's safety protocols and industry regulations during all service activities.

• Ensure compliance with warranty terms and service a