Posted:3 days ago|
Platform:
Remote
Full Time
Position - Service Specialist.
Key Responsibilities:
• Install and set up ZEISS Vision Care devices at customer sites
• Ensure proper calibration and configuration of equipment to meet ZEISS Standards
• Ensure all service requests are closed within agreed timelines and documented
• Diagnose and resolve technical issues or faults in equipment’s promptly
• Replace defective components and ensure compliance with safety and quality standards
• Encourage customers to enroll in VTS service contracts to ensure routine service.
• Perform routine preventive maintenance to ensure longevity and optimal performance of ZEISS devices
• To constantly find ways to upbring service revenues for the assigned territory
Collaboration with Internal Teams
• Work closely with sales team for VTS lead generation, and conduct follow-ups for closure
• Share insights regularly with sales team on new updates and share field insights to product management team on design, functionality and serviceability.
• To provide technical support either on-site or remotely, to address operational or technical queries
• Train customers in proper usage of the device and care for the ZEISS devices.
• Maintain strong relationships with customers to ensure satisfaction and loyalty.
• Existing customers usage to be monitored for bringing the best outcomes from VTS devices
• Stay updated on latest ZEISS technologies, products, and service techniques and follow a
culture of continuous improvement and learning.,
• Demonstrate a self-directed high-performance culture and share best practices with team
members to improve overall service quality
• Adhere to ZEISS's safety protocols and industry regulations during all service activities.
• Ensure compliance with warranty terms and service a
ZEISS India
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