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Service Project Manager

Service Project Manager

Live Connections

0 years

0 Lacs

bangalore urban karnataka india

Posted:3 weeks ago| Platform:

Apply

Skills Required

service fmea lean manufacturing support chat metrics coaching audits itil

Work Mode

On-site

Job Type

Full Time

Job Description

We’re Hiring | Quality Roles – BFSI & Service Desk Domains

experienced Quality professionals

🔍 BFSI Domain Roles (Afternoon Shifts)

Locations:

Assistant Manager – Quality (5+ yrs | up to ₹10 LPA)
Manager – Quality (8+ yrs | up to ₹20 LPA)
Senior Consultant – Quality (8+ yrs | up to ₹20 LPA)
✅ Must have experience with
FMEA, QMS, RCA, CAPA, Lean, Six Sigma
✅ Green/Black Belt certified preferred
🚫 No profiles from manufacturing/automotive/medical device industries

💻 Service Desk Domain Roles (Afternoon Shifts)

Locations:

Quality Team Lead (4+ yrs | up to ₹7 LPA)
Assistant Manager – Quality (5+ yrs | up to ₹10 LPA)
✅ Must have Quality experience in
Service Desk / Tech Support / IT Support
(Voice, Chat, Ticketing)
✅ Strong in contact center metrics:
FCR, AHT/SHT, CSAT, DSAT, NPS
✅ Coaching, audits, team handling required
🎓
ITIL certification
is an added advantage
🚫 No operations or generic customer service profiles

quality champion

#Hiring #QualityJobs #ServiceDesk #BFSIJobs #SixSigma #Lean #ProcessImprovement #TechSupportCareers #ITIL #ContactCenterExcellence #PuneJobs #BangaloreJobs #CareerOpportunity

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