Service Project Manager

As a Service Delivery Manager in the Life Sciences domain, your role will involve leading managed support, service operations, and delivery for mission-critical pharma applications to ensure compliance, stability, and operational excellence. You should have a strong background in Life Sciences IT operations, specifically across Manufacturing (MES) and Quality (QMS/GxP) applications. Key Responsibilities: - Lead and manage a shift-based L2/L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR). - Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices. - Ensure adherence to defined SLAs, KPIs, and continuous operational improvement. - Serve as the primary escalation and communication point for clients, business partners, and vendors. - Ensure all operations and deployments comply with GxP, audit, and validation requirements. - Identify recurring issues and implement automation or process enhancements for service optimization. Qualifications Required: - 12-18 years of experience in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments. - Exposure to MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Hands-on experience working in GxP-regulated systems and validated environments. - Certification in ITIL v4 is preferred. - Background in Life Sciences is mandatory for this role. Nice to Have: - Experience in Pharma Manufacturing processes. - Familiarity with automation, analytics, or AI-led support tools for application management. Please note that the work schedule is shift-based (24x7 support model) with flexibility for global operations required. If you meet the requirements and are interested, you can email your updated profile to victorpaul@livecjobs.com.,