Service Project Manager

Job Description As a Service Project Manager at SoftFruit Solutions, located in Kozhikode, your primary responsibility will be to manage service delivery, ensuring customer satisfaction, and maintaining high standards of IT service management. You will play a crucial role in overseeing service delivery processes and enhancing customer service experiences. Key Responsibilities - Manage service delivery processes to meet customer satisfaction goals - Ensure high standards of IT service management are maintained - Enhance customer service experiences through effective communication and interpersonal skills - Multitask and prioritize effectively to meet project deadlines - Project management certification is a plus Qualifications - Proficiency in Service Delivery Management and IT Service Management - Strong Customer Satisfaction and Customer Service skills - Prior experience in managing service delivery processes - Excellent communication and interpersonal skills - Ability to multitask and prioritize effectively - Project management certification is a plus,