Service Project Manager

Service Delivery Manager (Life Sciences Domain)

Please share me only if your match the requirement others stay away!

Hiring: Service Delivery Manager (Life Sciences Domain)

Location:

Experience:

Notice Period:

Role Overview

Service Delivery Manager (SDM)

Key Responsibilities

• Service & Team Leadership:

• Lead and manage a shift-based L2/L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).

• Operational Management:

• Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.
• Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.

• Stakeholder & Vendor Collaboration:

• Serve as the primary escalation and communication point for clients, business partners, and vendors.
• Oversee service performance reviews and drive accountability.

• Compliance & GxP Oversight:

• Ensure all operations and deployments comply with GxP, audit, and validation requirements.
• Review and maintain system validation and SOP documentation.

• Continuous Improvement:

• Identify recurring issues and implement automation or process enhancements for service optimization.

Required Skills & Experience

• Experience:

  12–18 years in IT, with substantial experience managing

  application managed support

  in

  Pharmaceutical / Life Sciences

  environments.

• Applications Exposure:

  MES (e.g.,

  PAS-X, Rockwell, POMS

  ) and QMS (e.g.,

  TrackWise, Veeva QualityDocs

  ).

• Regulatory Understanding:

  Hands-on experience working in

  GxP-regulated

  systems and validated environments.

• Certifications:

  ITIL v4 (preferred).

• Domain:

  Life Sciences background is

  mandatory

  for this role.

Nice to Have

• Experience in

  Pharma Manufacturing processes

  .
• Familiarity with

  automation, analytics, or AI-led support tools

  for application management.

Work Schedule

• Shift-based (24x7 support model)

  – Flexibility for global operations required.

Mail your update profile to victorpaul@livecjobs.com

With Regards,

Victor