Service Project Manager

Job Description SoftFruit Solutions is looking for a Service Project Manager to join their team in Kozhikode. As a Service Project Manager, you will be responsible for service delivery management, ensuring customer satisfaction, and maintaining high standards of IT service management. Your role will involve overseeing service delivery processes and enhancing customer service experiences. Key Responsibilities - Manage service delivery processes to ensure efficiency and effectiveness - Ensure customer satisfaction by addressing their needs and resolving any issues - Maintain high standards of IT service management - Enhance customer service experiences through effective communication and support - Multitask and prioritize effectively to meet project deadlines Qualifications - Proficiency in Service Delivery Management and IT Service Management - Strong customer satisfaction and customer service skills - Experience in managing service delivery processes - Excellent communication and interpersonal skills - Ability to multitask and prioritize effectively - Project management certification is a plus Job Description SoftFruit Solutions is looking for a Service Project Manager to join their team in Kozhikode. As a Service Project Manager, you will be responsible for service delivery management, ensuring customer satisfaction, and maintaining high standards of IT service management. Your role will involve overseeing service delivery processes and enhancing customer service experiences. Key Responsibilities - Manage service delivery processes to ensure efficiency and effectiveness - Ensure customer satisfaction by addressing their needs and resolving any issues - Maintain high standards of IT service management - Enhance customer service experiences through effective communication and support - Multitask and prioritize effectively to meet project deadlines Qualifications - Proficiency in Service Delivery Management and IT Service Management - Strong customer satisfaction and customer service skills - Experience in managing service delivery processes - Excellent communication and interpersonal skills - Ability to multitask and prioritize effectively - Project management certification is a plus