Service Operations Manager

*hands-on Operations Head* who is equally strong in *process discipline* and *people coordination*.

Here’s the profile I’d recommend:

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### *Role Title*

*Operations Manager / Head of Service Operations* (depending on your company size)

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### *Core Mission*

To streamline *inventory control, upgrade **technician capabilities, enforce **payment discipline, and ensure **fast, high-quality service delivery* to customers — while freeing you to focus on growth and strategic expansion.

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### *Background & Experience*

1. *Industry Familiarity*

* *Material handling equipment*, capital goods, or industrial machinery servicing.

* Exposure to *service-based sales* and *AMC (Annual Maintenance Contract)* models is a plus.

2. *Work Experience*

* *7–12 years* in operations or service management.

* Proven track record in *managing technical teams* and coordinating *field service calls*.

* Experience setting up *inventory control systems* (ERP, barcode tracking, reorder levels).

* Knowledge of *customer service escalation handling*.

3. *Core Skills*

* *Inventory Management:* Implementing reorder systems, reducing stock-outs, and avoiding overstock.

* *Team Training & Technical Development:* Ability to upskill technicians through structured training modules and on-site mentoring.

* *Outstanding Payments Recovery:* Coordinating with accounts & sales for faster collections without souring client relations.

* *Service Process Optimization:* Reduce downtime between issue reporting and solution delivery.

* *Vendor & Supplier Coordination:* Ensure timely parts procurement.

4. *Personality & Work Style*

* Calm under pressure, *decisive, and **solution-focused*.

* Hands-on — willing to step in on-site if needed.

* Strong communication skills for *both customers and technicians*.

* Process-minded — loves checklists, tracking dashboards, and daily progress reviews.

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### *Sample Past Roles*

* *Service Operations Manager* in a forklift / industrial machinery company.

* *After-Sales Manager* in construction equipment or heavy engineering sector.

* *Operations Head* in an AMC-driven technical service company.

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### *Extra Advantage*

If you can find someone with *lean manufacturing or Six Sigma exposure*, they’ll bring process improvement tools that cut waste and improve turnaround times.

Job Type: Full-time

Pay: ₹70,000.00 - ₹90,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person

Speak with the employer
+91 9888518286