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Equitas Small Finance Bank
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Service & Operations Manager

Service & Operations Manager

Equitas Small Finance Bank

3 - 7 years

1 - 5 Lacs

Puducherry Cuddalore

Posted:2 months ago| Platform:

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Skills Required

operations management nach disbursement ops query resolution service management cash management payments customer service ach cms banking operations matrix retail billing customer support upi branch operations dcs mis neft imps rtgs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic Section No. Of Openings 1 External Title Service & Operations Manager Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Engineering Working Language Tamil About The Role HR Dream Goals Position Customer Support Officer- IBRLS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Service & Operations Manager