92 Imps Jobs

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing payment interactions efficiently and effectively which involves timely allocation of interactions, regular coordination with cross functional stakeholders and payment agencies to resolve customer issues timely, & reporting of process KPI's/dashboards. Role Accountability Prepare complaints/request SR allocation and assign the cases to respective agents. Daily allocation & performance reports sharing with management. Reporting the pre-alert/TAT burst cases to cross functional teams for faster resolution & timely closure. Drive resolution of customer complaints within the defined TAT to ensure timely closure of the cases. Perform tele-calling on CardOne cases for extracting details like incomplete details and MIS updation in case required. Co-ordinate with cross functional teams to get necessary resolution, follow-ups and closure of complaints and also update all stakeholders with relevant CS updates. Co-ordination with payment agencies, bank & aggregators on disputed transactions to resolve the customer issue timely. Analyse repeat complaints to identify the issue & requirements to resolve it positively. Regular interlocks to discuss on CSA error's or knowledge sharing with CS/CSA's to take a valid complaint. Processing of adhoc TRAN file for wrong transactions rectification & credit postings. Closure revert monitoring & improvement Perform process documentation and compliance adherence Measures of Success Process Accuracy %. 100% timely allocation & resolution on complaints/requests. Within TAT closure of the complaints/requests. No. of complaints related to payment not received (Open Recon Items). No. of process enhancement initiatives recommended. No. of adverse observations in internal/external audit. Timely and accurate reporting of MIS / business dashboards. Technical Skills / Experience / Certifications Understanding of core systems like V+, & CardOne. Knowledge of payment processes and associated payment platforms (BBPS, UPI, IMPS, VMT, OTC, Cheque payments etc.) Competencies critical to the role Analytical skills Organizational product knowledge & process Orientation Customer centricity with compassion Stakeholder Management Listening, Verbal and Written Communication skills (Hindi & English) Qualification Post Graduate/Graduate in any Discipline Preferred Industry BFSI

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

Role & responsibilities Job Description Position Title: Senior Specialist Java Location: Mumbai, India Department: Application Support – Banking Payments & Channels Employment Type: Full-Time Position Overview We are seeking a highly skilled Senior Specialist – Java to provide advanced technical support for banking payments and channel applications . The role involves deep technical troubleshooting, performance optimization, incident resolution, and mentoring of L1 staff. The ideal candidate will have strong expertise in Java-based applications along with solid knowledge of banking payment processes such as NEFT, RTGS, IMPS, SWIFT, and UPI and/or banking channel applications such as Internet Banking, Mobile Banking, ATM, POS etc. This position requires a mix of hands-on technical capability, problem-solving skills, and coordination abilities to ensure the stability, availability, and performance of mission-critical applications in a regulated banking environment. Key Responsibilities Application & Incident Management Serve as the escalation point for L1 support teams, providing guidance and resolution for complex issues. Perform transaction log analysis to identify root causes for payment transaction declines. Conduct diagnostics and root cause analysis for incidents and problems. Execute fixes and configuration changes; test resolutions before deployment. Support year-end, quarter-end, and month-end business processing activities. Performance, Monitoring & Optimization Monitor application performance, availability, and reliability during business hours and extended windows as needed. Perform performance tuning to minimize downtime and optimize processing speed. Deploy patches to testing and production environments. Maintain periodic reporting and configure proactive alerts. Knowledge Management & Documentation Prepare and maintain SOPs and Runbooks for payment and channel application support. Contribute to and promote the usage of the knowledge base. Maintain documentation for L1 and L2 activities, ensuring knowledge transfer and continuity. Audit, Compliance & Security Manage user access reviews and password changes (monthly and periodic admin account updates). Coordinate with infrastructure and DBA teams for issue resolution, log sharing, and RCA. Support audit activities by gathering required evidence, logs, and artifacts. Participate in VAPT mitigation activities and DR drills. Manage SSL certificate renewals, including imports and configuration. Reporting & Governance Prepare and submit daily/weekly/monthly status and performance reports. Communicate updates and notifications to users and stakeholders during incidents or planned changes. Highlight discrepancies and improvement areas to management. Innovation & Continuous Improvement Recommend and implement automation for repetitive service requests. Analyze recurring incidents/service requests and work on problem management closure. Primary Skills Strong expertise in Java development and troubleshooting for enterprise-scale applications. In-depth understanding of banking payment processes (NEFT, RTGS, IMPS, SWIFT, UPI). Secondary Skills Operating systems: Linux/Unix, Windows Server. Advanced SQL query writing and database troubleshooting. Middleware technologies: WebLogic, WebSphere, JBoss, MQ, Kafka. Scripting languages: Shell, Python, or PowerShell. CI/CD tools: Jenkins, Git, Bitbucket. API debugging and performance troubleshooting. ITSM tools: ServiceNow, Remedy, JIRA Service Desk. Application log analysis and service request/incident management processes. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or related field. 3–6 years of experience in Java-based application support in the banking domain . Hands-on experience in payment and channel applications in a production environment. ITIL certification (preferred). Key Attributes Strong analytical and debugging skills. Ability to lead technical resolution efforts under pressure. Effective communication skills for stakeholder management. Proactive and innovative mindset to identify improvements. Preferred candidate profile

About The Role Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

We are hiring an operations executive to handle reconciliation, settlements, refunds, and exceptions for payment gateway operations. The role requires accuracy, strong analytical skills, and the ability to work efficiently under tight deadlines.

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

Position: Reconciliation Specialist Location: Navi Mumbai - Seawoods Only candidates with immediate joining or a short notice period are required. Relocation is not allowed. Job description Key Responsibilities: Perform daily, weekly, and monthly reconciliation of client accounts with general and transit accounts. Ensure accurate matching of financial transactions and resolve discrepancies in a timely manner. Work closely with finance, operations, and IT teams to optimize reconciliation processes. Develop and maintain reconciliation reports to track transaction mismatches and outstanding items. Investigate and escalate issues related to unprocessed transactions, chargebacks, and failed settlements. Maintain compliance with financial regulations and internal controls. Support audits and provide necessary reports related to reconciliation processes. Collaborate with payment processing partners to ensure seamless transaction flows and settlements. Required Skills & Qualifications: Bachelor's degree in Finance, Accounting, Banking, or a related field. 5+ years of experience in financial reconciliation, banking operations, or transaction processing. Strong knowledge of chart of accounts and reconciliation processes. Experience working with payment networks such as RuPay, NEFT, IMPS, UPI, RTGS, and credit card payments. Proficiency in financial reporting tools and reconciliation software. Strong analytical and problem-solving skills to identify and resolve mismatches efficiently. Excellent communication and collaboration skills to work with cross-cross-functional teams. Detail-oriented with a high level of accuracy and accountability.

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

We are hiring at Osfin.ai, a company dedicated to helping firms streamline their financial operations. We specialize in automating fin-ops processes for leading organizations across various industries. Our founding team comprises alumni of IIT Kanpur and ISB, bringing extensive experience in product development and management consulting. We are currently seeking skilled process champions with a focus on UPI/IMPS/ATMs/Cards/BNAs Financial Operations and Dispute Management to join our team. As a core member of the Process automation team, you will be responsible for managing end-to-end processes, resolving unmatched/open transaction items, and overseeing disputes and chargeback processes. Additionally, you will collaborate with customers to understand challenges, provide tailored solutions, configure and maintain automated systems, ensure accuracy in handling financial data, run processes seamlessly, troubleshoot efficiently, conduct Root Cause Analysis (RCA), and maintain comprehensive documentation. For the Process Analyst role, we require candidates with experience in managing disputes and chargebacks, with knowledge of SQL being a plus. Hands-on experience with financial systems or related software, strong analytical skills, excellent communication, and interpersonal skills are essential. Previous experience in automation projects is preferred. The role may require working in Bangalore, Mumbai, or at customer locations. Join our dynamic team at Osfin.ai and experience unparalleled professional and financial growth. You will work with industry experts, receive competitive compensation packages and a generous Employee Stock Ownership Plan, have opportunities to collaborate with leading financial services and banks, and enjoy an engaging work environment that fosters innovation and collaboration.,