Service Manager - SAP Finance Modules

Job Description

Service Manager Finance We are looking for a skilled and experienced Service Manager Finance to lead the end-to-end delivery and continuous improvement of finance-related IT services. This role involves managing complex SAP environments (SAP FICO & S/4HANA), ensuring seamless global operations, and supporting integration across financial platforms, including accounts payable and receivable systems. Key Responsibilities Ensure day-to-day operational excellence of finance IT services, including monitoring, issue resolution, and service performance. Manage SAP FICO and S/4HANA service delivery and integrations with related systems such as treasury, tax compliance, and vendor invoice management tools. Lead continuous service improvement initiatives to enhance service quality, automation, scalability, and compliance. Oversee incident, change, and request management to minimize impact and maintain financial service continuity. Collaborate closely with global business stakeholders and internal teams to align IT service operations with evolving financial processes and compliance standards. Measure and report on SLAs, OLAs, KPIs, and operational health of services; ensure proactive identification and resolution of risks and issues. Act as a subject matter expert for SAP finance operations, ensuring proper governance, documentation, and service ownership practices. Support financial operations by maintaining up-to-date service documentation, including SOPs, knowledge articles, and support guides. Assist in budget planning and control related to finance IT services in coordination with finance and procurement teams. Lead service onboarding in alignment with solution design teams and ensure smooth transitions into operational environments. Required Qualifications University degree in Computer Science, Information Technology, or related engineering field. Minimum 6 years of experience in IT service delivery, with at least 25 years hands-on experience in SAP Finance (FICO) and S/4HANA environments. Proven experience in managing global IT operations, including accounts receivable/payable systems and SAP integrations with third-party financial solutions. Solid understanding of ITSM/ITIL practices; certifications in ITIL, COBIT, or DevOps are a plus. Familiarity with compliance, security, and governance practices related to financial systems. Strong skills in vendor management, partner collaboration, and cross-functional stakeholder engagement. Key Competencies Expertise in SAP finance modules and integration architecture. Strong communication, leadership, and stakeholder management abilities. Analytical thinking and a proactive approach to problem-solving and risk mitigation. Experience with budgeting, cost tracking, and service-level reporting. Ability to thrive in high-pressure, global enterprise environments. (ref:hirist.tech) Show more Show less