Service Manager

Description for Requirement of a Service Manager - Jawa / Yezdi Motorcycles

Job Title: Service Manager - Jawa / Yezdi Motorcycles

Overview: We are seeking an experienced and highly motivated Service Manager to lead the service department for our Jawa and Yezdi motorcycle dealership/service center. The ideal candidate will be a strong leader with an in-depth technical knowledge of motorcycles, exceptional customer service skills, and a proven track record in service management, ensuring efficient operations and maximizing customer satisfaction in line with the heritage and brand standards of Jawa and Yezdi Motorcycles.

Key Responsibilities:

• Service Operations Management: Oversee all service department activities, including scheduling, workflow management, and quality control for repairs, maintenance, and warranty work for Jawa and Yezdi motorcycles.
• Technical Expertise: Provide expert technical support and guidance to the service team, ensuring accurate diagnosis and resolution of complex mechanical and electrical issues specific to the Jawa and Yezdi product line.
• Team Leadership & Development: Recruit, train, mentor, and manage a team of motorcycle technicians and service advisors. Conduct performance evaluations and foster a highly skilled, motivated, and customer-focused service team.
• Customer Satisfaction: Ensure exceptional customer service standards are maintained. Handle customer inquiries, address complaints professionally, and strive for positive resolutions to maximize customer retention and brand loyalty.
• Inventory & Cost Control: Monitor and maintain optimum inventory levels of genuine Jawa and Yezdi parts and accessories. Control operational costs and ensure efficient resource utilization.
• Process Improvement: Implement and continually refine service processes to improve efficiency, productivity, and profitability while adhering to company and brand guidelines.
• Compliance & Safety: Ensure the service center operates in compliance with all safety regulations, environmental standards, and company policies.
• Reporting: Prepare detailed reports on service department performance, including revenue, expenses, productivity, and customer satisfaction metrics.

Job Types: Full-time, Permanent

Pay: ₹9,912.43 - ₹20,605.68 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person