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Cognizant
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Service Manager

Service Manager

Cognizant

0 years

4 - 6 Lacs

hyderābād

Posted:19 hours ago| Platform: GlassDoor logo

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Skills Required

service cobol development integration efficiency metrics support compliance documentation communication drive regulations

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

The Service Manager role is crucial for overseeing the seamless operation of our IT services ensuring alignment with business objectives. With a focus on JCL DB2 and Cobol the candidate will manage service delivery optimize processes and enhance customer satisfaction. Experience in Retail Banking is a plus contributing to the development of innovative solutions in a dynamic work environment.

Responsibilities

Oversee the delivery of IT services ensuring they meet business needs and performance targets.
Coordinate with cross-functional teams to ensure seamless integration and operation of services.
Develop and implement service improvement plans to enhance efficiency and effectiveness.
Monitor service performance metrics and take corrective actions when necessary.
Provide technical expertise in JCL DB2 and Cobol to support service delivery.
Collaborate with stakeholders to identify and address service-related issues.
Ensure compliance with company policies and industry regulations.
Manage service-related documentation and maintain accurate records.
Facilitate communication between technical teams and business units.
Drive continuous improvement initiatives to optimize service delivery processes.
Support the development of innovative solutions in the Retail Banking domain.
Ensure customer satisfaction by addressing service-related inquiries and concerns.
Contribute to the companys purpose by delivering high-quality IT services that impact society positively.

Qualifications

Possess strong technical skills in JCL DB2 and Cobol.
Have experience in Retail Banking which is considered an advantage.
Demonstrate excellent problem-solving and analytical skills.
Exhibit strong communication and interpersonal abilities.
Show proficiency in managing cross-functional teams.
Display a commitment to continuous improvement and innovation.
Understand industry regulations and compliance requirements.

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

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Service Manager