Service Manager

Role Overview: As a Service Manager for medical devices in Noida, you will be responsible for overseeing the service operations, including installation, maintenance, and after-sales support. Your role will involve team leadership, customer relationship management, and ensuring compliance with healthcare standards and regulatory requirements. Key Responsibilities: - Lead, supervise, and mentor the service & application team across regions. - Plan, coordinate, and monitor preventive maintenance, breakdown calls, and product installations. - Develop and implement service policies, SOPs, and escalation procedures. - Ensure compliance with medical device regulatory requirements and hospital protocols. - Build strong customer relationships by providing excellent after-sales service and technical support. - Conduct training programs for service engineers, application specialists, and end-users. - Track and analyze service performance metrics (response time, uptime, warranty, AMC/CMC performance). - Coordinate with OEMs and internal stakeholders for escalated technical issues. - Manage spare parts inventory, service contracts (AMC/CMC), and cost control. - Support sales team during demos, tenders, and technical clarifications. - Prepare periodic reports on service activities, customer feedback, and market insights. Qualification Required: - Diploma, Bachelors degree in Biomedical Engineering / Electronics / Medical Technology. - 8-10 years of progressive experience in medical device service & technical support. - Leadership and team management skills. - Customer-oriented mindset with excellent communication & problem-solving abilities. - Familiarity with healthcare regulations, BIS/CE/FDA standards, and hospital safety norms. - Ability to manage multiple projects and deadlines effectively. - Proficiency in MS Office, CRM, and ERP systems.,