Service Engineer

Thermax Babcock & Wilcox Energy Solutions Limited (TBWES), a fully owned subsidiary of Thermax Limited. Over 50 years TBWES has emerged as a leader in steam generation and heating solutions. Offering a wide range of products for various industries, TBWES stands out in Design, Engineering, Manufacturing, Supply Chain, Project Management, and Construction. Our comprehensive services include customized parts, retrofits, upgrades, and digital solutions, throughout the equipment lifecycle.

Our commitment to innovative solutions, sustainability, operational excellence and customer experience coupled with our Technology prowess and Execution capabilities provides us a unique opportunity to partner with our clients in addressing their energy transition and climate change challenges.

If you are passionate about making a difference and enhancing your capabilities while contributing to the growth of TBWES and its stakeholders in these interesting times of Energy growth, transition, climate change and Digital. Check out our openings.

• He shall be Single point contact for the customer in the region.
• Visiting customer in reactive / warranty / proactive conditions.
• Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance.
• Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
• Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
• Responsible for chargeable visits, invoicing & payment collection in the region.
• Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
• Co-ordination with HO & customer on existing equipment & its performance.
• Generating field data for product improvement.
• Collecting / updating / recording data of competitors installations in the region.
• Generating business leads through apt & prompt service.
• Generate service enquiry & carry out execution for all services activity.
• Monthly Report generation & MIS