Job Summary / Purpose of Position Responsible for Service Manager Role and Responsibilities In charge for field service support in collaboration with the field managers, Service Business, warranty administration, Inventory planning for warranty to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service. Organization level: 1) Position : Manager Service HO 2) The employee reports to : Head of Customer Service Responsibilities/Duties: Operational assistance to the Head of Customer Service. Act as a strong link between Customer Service & Sales Department. Ensure Customer Satisfaction to a very high level. Ensuring Caring, developing and winning back of lasting customer relationships. Ensure warranty recoveries thru the warranty team. Generate ideas and implement them to generate the spares & service business viz AMC, FMC, Paid Jobs, component repairs, training etc. Ensuring adequate inventory of common warranty failures Help generate operation and maintenance costing for sales department. Train company and Customer Service staff with Head of Customer Service, Service Managers. Do the skill mapping of the field team and draw training plan accordingly. Create failure analysis reports/ generate statistics for taking up with factories. Assure technical support to Field and HO Service Team and the sales department Ensure adherence to warranty policies including fitment of warranty parts, return of failed parts. Ensure all the mandatory services, service checks are done in time by field team. Planning of tools, software availability with all engineers. Ensure all service records are up to date Be a collaborative member between warranty team and finance for warranty claims Monthly reporting to principal, LID finance, Service Head, Divisional Head etc. Qualification and Education Requirements Bachelor of Engineering (Mechanical/Mining) / Diploma in Mechanical Engineering Experience Should have 15-18 years of working experience on Earthmoving and mining equipment as Service/Sr. Service engineer/Asst Manager Service/Warranty Manager. Preferably Excavators, Wheel Loaders, Dozers etc. Preferred Skills / Special Skills Well conversant with hydraulic, electrical systems and engine systems. Well conversant with Service Business viz FMC, AMC etc. Working on ERP for warranty claim generation. Our Offer: - Compensation at par with industry standards | Coporate Health Insurance & term life insurance. - Financial Stability | annual reviews | service awards & reward recognization | career progression - Join a dynamic and safety foucsed team Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sneha Shelke at: sneha. shelke@liebherr. com. One Passion. Many Opportunities. The company Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries. Location Liebherr India Private Limited Kesar Solitaire, 25th & 26th Floor, Plot No. 5, Sector 19 Sanpada, Navi Mumbai - 400705, India Contact Ms. Sneha Shelke sneha. shelke@liebherr. com

Responsibilities/Duties: Diagnose, adjust, repair or overhaul port equipment such as harbour mobile cranes, reach stacker, ship cranes, offshore cranes and/or construction machinery such as duty cycle crawler cranes, crawler cranes and foundation equipment. Apply electrical, electronically, hydraulically and mechanical theory and related knowledge to test and modify operational electrical machinery and electrical con-trol, electronically control equipment and circuitry, hydraulically circuits and com-ponents, mechanical equipment. Operate machine for test, inspection, diagnoses and trouble shoot. Sets the positive example in punctuality and professional demeanour by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs. Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer s specifications. Repair and replace damaged or worn parts with Original Equipment Manufacturer (OEM) spares and OEM repaired parts. Dismantle and reassemble heavy equipment using hoists and hand tools. Clean, lubricate and perform other routine maintenance work on Liebherr ma-chines. Examine parts for damage or excessive wear using relevant measuring devices. Read, understand, and interpret operating manuals, parts manuals, blueprints and technical drawings. Overhaul and test machines or equipment to ensure operating efficiency and safe integrity of the machine. Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications. Complete assigned paperwork as to procedures. As a minimum time sheet, work report, expense report in the latest available version. Fill out all forms properly in-cluding customer s signature where applicable. Oversees the maintenance of quality standards through visual and mechanical in-spection methods. Promotes a safe work environment by following on site safety rules and ensuring the group and self-follow established safety procedures. Oversees the handling and disposing of hazardous wastes, such as toner, oil, anti-freeze, transmission fluid, auto parts cleaner, and similar material. Successfully complete factory authorized training. Demonstrate working knowledge of Liebherr Service Software (i. e. Scule and Crane Management software). Prepare for jobs by checking parts and documentation for accuracy and complete-ness and any possible required online safety courses (i. e. customer specific safety induction, MIST (Minimum Industry Safety Training)). Complete jobs independently with as little assistance from others as possible. Assist customers with troubleshooting, part and machine related questions when needed. Attends training sessions as required. Maintains a minimum set of tools and Personal Protective Equipment (PPE) re-quired for job performance. Cares and maintains company tools, machines and equipment. Maintains a positive attitude and role model for the other employees to follow. Maintains company service literature, and maintains a high awareness of technical changes. Assumes the lead person position. Trains and/or mentors others in department. Refuses to carry out unsafe tasks in conflict with Liebherr s procedures or tech-nical rules. Follows the Liebherr Engineers book and the Liebherr code of conduct. Restrict the tasks that may be assigned. Competences: Signing according to signature regulations Requirements: 1) Education: Completed technical apprenticeship according to LWN/MCR training course or similar education covering electric, electronic and/or mechanic and hydraulic training. 2) Experience: Experience with part lists. Experience with cranes or similar machines in regards to maintenance. Experience with electrical, mechanical and hydraulically fault finding. Experience with control systems. 3) Special abilities/Skills: Demonstrated initiative to visualize, organize, manage, and complete projects in in-dividual and group settings. Willingness to travel. Ability to interact with all levels of staff. Represent the company always convincing and poised. Negotiating and communication skills. Demonstrated ability to handle confidential information. Assist the company in any necessary duties to achieve Company goals. Perform other related duties as assigned. Exact and precise working. Ability to work overtime as well as on weekends or on call duty. Must maintain a valid driver s license and passport at all times. Self-motivated behaviour (specifically in stressful situations). 4) Foreign Languages: English fluent in both spoken and written. Any additional spoken and written language is considered as an advantage. Our offer: - Compensation at par with industry standards | Coporate Health Insurance & term life insurance. - Financial Stability | annual reviews | service awards & reward recognization | career progression - Join a dynamic and safety foucsed team. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Akshata Haldankar. One Passion. Many Opportunities. The company Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries. Location Liebherr India Private Limited Kesar Solitaire, 25th & 26th Floor, Plot No. 5, Sector 19, Sanpada, Navi Mumbai - 400705, India. Contact Ms. Akshata Haldankar akshata. haldankar@liebherr. com