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Technical Advisor

Technical Advisor

Liebherr Appliances India

3 - 5 years

16 - 18 Lacs

Mumbai Navi Mumbai

Posted:1 hour ago| Platform:

Apply

Skills Required

Mining Material handling equipments Customer satisfaction Hydraulics Maritime Customer service Continuous improvement Material handling Technical support Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities/Duties:

Handling of enquiries.
Technical support of customers, engineers, the service stations and of the sales department.
Forwarding of service information
Assuring that safety relevant service information s are installed/followed.
Quoting of upgrades, services and not standard solutions (like new parts without Id. No. , lifting aids, etc. ) including follow up and evaluation of not received orders. Pro-active approach of services/customers support, offering of crane upgrades Technical support of warranty and good will cases. Arranging of service attendances in co-ordination with with prior approval of Service Manager. Project controlling and co-ordination Ensuring & checking of Services Invoices. Planning of engineer pool / Tools & other resources in co-ordination with Service Manager. Preparation of project specific documentation such as method statements, risk analyses etc. Journal duty at weekends and bank holydays Checking and follow up of work reports Checking and signing of hour reports Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM s, emails, etc. Support of commissioning jobs in the area of the service station Working according to rules with internal software Executing & monitoring of special task / projects assigned by organization Ensuring Corrective Action / Preventive Action /Continuous Improvement action on repeated failed parts in co-ordination with supplier / LWN

Achieve customer satisfaction through prompt customer service

Competences:

Signing according to signature regulations
Disposition of engineers
Generating of crane upgrade offers and non-standard parts offers following the factory guidelines
Calculation and generating of work offers
Generating and editing of service orders

Requirements:
1) Education: Full time Degree / Diploma in Electrical / Electronics / Mechanical / Automobile Engineering from reputed Institute / University. Min. 3-5 years of hands on experience as maintenance / service engineer preferably on Hydraulic Mobile Cranes or Material Handling equipments.

2) Experience:
At least 5 years experience as a Service Engineer on a relevant Liebherr Product Experience with part lists, preparing quotes and order administration

3) Special abilities, skills:
Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings. Field experience as Service Engineer Ability to interface with all levels of staff. Demonstrated ability to handle confidential information. Assist the Company in any necessary duties to achieve Company goals. Perform other related duties as assigned. Exact and precise working Ability to coordinate and plan service attendances Working with a pro-active approach

4) Foreign Languages:
English fluent in both spoken and written

Our offer

- Compensation at par with industry standards | Coporate Health Insurance & term life insurance.

- Financial Stability | annual reviews | service awards & reward recognization | career progression

- Join a dynamic and safety foucsed team

Have we awoken your interestThen we look forward to receiving your online application. If you have any questions, please contact: Akshata. Haldankar@liebherr. com

One Passion. Many Opportunities.

The company

Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries.

Location

Liebherr India Private Limited

Head Office

Unit A301- A305, 3rd Level, (5th Floor),

A Wing, Tower - 1, Seawoods Grand Central,

Plot R-1, Sector - 40, Nerul Node, Seawoods,

Navi Mumbai, Maharashtra - 400706.

Contact

Akshata Haldankar

Akshata. Haldankar@liebherr. com

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Liebherr Appliances India

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