Service Engineer

Key responsibility area and main tasks:

To provide service Support to customers onsite and remote as need on Delivery installation, SAT (Site acceptance testing), NPI, Repairs, Calibration and other technical support for all Orbis Test Systems supplied products.

Be onsite to perform Scheduled preventive maintenance and breakdown maintenance such that we meet Contract /LSA agreed terms of Uptime

Description of the job

-      Responsible for timely after sales service, technical support, Onsite Installations/Ramp up Functions

-      To perform onsite Repairs of Orbis Systems supplied Test systems, RF Chambers, RF test systems & Products, Jigs & Fixtures, Signal Switching Units including RF measurement system, Electrical, electronics, electro-mechanical & mechanical sub-systems, and OTA systems

-      Capable of Troubleshooting Automated fixture/test system on customer site

-      Knowledge of Test sequence (SW modifications) based on OS platform to meet customized requirements

-      Familiar with preventive maintenance, breakdown maintenance, system upgrades etc

-      Work with the customer to suggest appropriate spare parts Requirements to reduce device down time

-      Collect customer feedback to products and convey to Service/design Lead

-      Prepare weekly /monthly reports and maintain records pertaining to all repairs, replacement parts, calibrations and modifications of the work done / issues to be handled.

-      To meet other tasks assigned by supervisor

-      Participate in Orbis Systems service, sales and engineering team reviews locally and globally.

-      Need to work in shifts as per the need/demand

Possibilities for further development & career outlook

-      This position creates possibilities to work in service team to move from Service Engineer to Sr. Service Engineer, product specialist to team lead.

-      This position also allows moving across to other functions such as Engineering, R&D etc depending on Skills, past performance and company needs.

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Education Qualification:

-      Diploma/Technical degree (Bachelor) - Electronics and Communication Engineering / Instrumentation and Control Engineering / Electronics and Telecommunication Engineering / Electrical and Electronics Engineering

Work Experience:

-      3 to 5 years’ experience in professional electronics/telecommunication industry service hands on.

-      Good Experience in Test system support, including RF measurement technology, Automation,

-      Electrical and Mechanical relative maintenance

-      Strong know-how of troubleshooting, identifying faults & finding innovative solutions

-      Experience with Communication Test & Measurement integration system like base station test system will be helpful

5G RF & OTA

Special skills/requirements for the job:

-      Strong manipulative ability & willingness to learn new things

-      Basic understanding of tests and measurements concept & understanding of testing technology and related trends.

-      Must be able to communicate with customers and stakeholders (internal/external)

-      To be prepared for Flexible working hours, willing to travel a lot.

-      This position needs person who has strong experience to work independently. To Handle customer face to face and to be a contact point between company and the customer.

Key success factors of the job:

-      Strong Technical background

-      Innovative mind, problem solving attitude and skills

-      Honest and faithful to company.

-      Good Character, attitude, and skills to participate in customer meetings.

-      Good documentation skills

-      Fluent spoken and written English, Good communication skills

Critical Points of success:

-      To be fluent and credible in communications and presentations in English

-      To be capable of understanding customer’s technical requirements and demands

-      To be capable of thinking strategically, and define and execute strategy in systematic and analytical ways

-      Have problems solving attitude and skills.

Salary level: Will