Role Description This is a full-time, on-site role based in Chennai for an IT Support Associate (Internal IT). In this role, the IT Support Associate will be responsible for providing technical assistance and support within the company. Key responsibilities include troubleshooting system and hardware issues, maintaining Windows systems, managing internal IT equipment, providing end-user support, and ensuring smooth operation of IT services. Monitoring and supporting cloud-based platforms and ensuring effective communication across teams are integral aspects of this role. Role Overview We are seeking IT Support Associate to join our Internal IT team. This role focuses on ITSM processes, device health monitoring, user lifecycle management, policy compliance, and operational support for end-user technologies. The ideal candidate will have an IT background, good communication skills, and hands-on experience in modern endpoint management tools such as Service desk and Microsoft 365. 1. ITSM & Operational Support • Manage and resolve tickets, incidents, and service requests within internal SLAs. • Document issues, troubleshooting steps, root causes, and resolution notes. • Support problem management by identifying recurring issues. • Maintain IT documentation, SOPs, configuration guides, FAQs, and knowledge base articles. 2. Device & System Monitoring • Monitor device health, performance, and security posture using Applixure, Intune, and other internal portals. • Analyze telemetry and alerts; take proactive actions. • Contact users for device handling issues. • Coordinate escalations with IT Head when required. • Review Insider Risk indicators via applicable security and compliance portals and escalate when required. • Monitor alerts related to external threats such as malware attempts, phishing indicators, suspicious network traffic, unauthorized access attempts, or abnormal sign-in activity from external sources. 3. User Lifecycle & Identity Management • Perform onboarding/offboarding in Active Directory, Azure AD, and Microsoft 365. • Manage accounts, groups, roles, and licenses. • Conduct periodic access reviews. • Ensure compliance with identity and access policies. 4. Device, Asset & Inventory Management • Maintain accurate asset records in Intune, Service Desk, and internal systems. • Manage device allocation, return, maintenance, and disposal. • Coordinate vendor repair and warranty tasks. • Ensure asset compliance with IT standards. 5. IT Policy & Compliance Support • Assist in reviewing and updating IT policies and configurations. • Monitor compliance dashboards • Support remediation of non-compliant devices. • Help enforce security baselines and patching standards. 6. Application & Endpoint Support • Support user issues related to M365 apps, Teams, SharePoint, OneDrive. • Troubleshoot devices, network, printing, and hardware problems. • Support remote employees with VPN and secure access. • Assist with basic backup workflows (OneDrive/SharePoint). 7. Security & Monitoring Assistance • Monitor M365 Security and Defender alerts. • Perform initial triage on low/medium security alerts. • Report suspicious activity. • Support patching/security awareness campaigns. 8. Administrative & Coordination Tasks • Assist in procurement processes and vendor communication. • Support IT projects such as onboarding and system rollouts. • Participate in communication campaigns for IT best practices. Non-Technical Requirements • Location: Must be based in Chennai or willing to relocate. • Experience: Minimum 2+ years in ITSM, internal IT support, or service desk. • Strong English communication skills. • Flexible to work occasional evening hours. • IT academic background • Strong attention to detail and customer-focused mindset. • Demonstrate polite, respectful, and patient communication when supporting users from different countries and time zones. • Handles sensitive information, access rights, and user data with high confidentiality, integrity, and ethical responsibility. Preferred Skills • Experience with Intune, Azure AD, Microsoft 365 Admin Center. • Basic understanding of GDPR, NIS2, or IT security concepts. • Familiarity with compliance, patch management, and Windows update rings. • Knowledge of VPN, networking basics, and shared drive permissions. • Experience with ITSM platforms (Freshservice, ServiceNow, Zoho etc.).
Key responsibility area and main tasks: To provide service Support to customers onsite and remote as need on Delivery installation, SAT (Site acceptance testing), NPI, Repairs, Calibration and other technical support for all Orbis Test Systems supplied products. Be onsite to perform Scheduled preventive maintenance and breakdown maintenance such that we meet Contract /LSA agreed terms of Uptime Description of the job (main tasks, supporting tasks, reporting line, main areas of responsibilities, etc.) - Responsible for timely after sales service, technical support, Onsite Installations/Ramp up Functions - To perform onsite Repairs of Orbis Systems supplied Test systems, RF Chambers, RF test systems & Products, Jigs & Fixtures, Signal Switching Units including RF measurement system, Electrical, electronics, electro-mechanical & mechanical sub-systems, and OTA systems - Capable of Troubleshooting Automated fixture/test system on customer site - Knowledge of Test sequence (SW modifications) based on OS platform to meet customized requirements - Familiar with preventive maintenance, breakdown maintenance, system upgrades etc - Work with the customer to suggest appropriate spare parts Requirements to reduce device down time - Collect customer feedback to products and convey to Service/design Lead - Prepare weekly /monthly reports and maintain records pertaining to all repairs, replacement parts, calibrations and modifications of the work done / issues to be handled. - To meet other tasks assigned by supervisor - Participate in Orbis Systems service, sales and engineering team reviews locally and globally. - Need to work in shifts as per the need/demand Possibilities for further development & career outlook - This position creates possibilities to work in service team to move from Service Engineer to Sr. Service Engineer, product specialist to team lead. - This position also allows moving across to other functions such as Engineering, R&D etc depending on Skills, past performance and company needs. - Education Qualification: - Diploma/Technical degree (Bachelor) - Electronics and Communication Engineering / Instrumentation and Control Engineering / Electronics and Telecommunication Engineering / Electrical and Electronics Engineering Work Experience: - 3 to 5 years’ experience in professional electronics/telecommunication industry service hands on. - Good Experience in Test system support, including RF measurement technology, Automation, - Electrical and Mechanical relative maintenance - Strong know-how of troubleshooting, identifying faults & finding innovative solutions - Experience with Communication Test & Measurement integration system like base station test system will be helpful - Familiar with 5G RF & OTA and Automation test technologies, solutions and applications will be considered as key selection factors Special skills/requirements for the job: - Strong manipulative ability & willingness to learn new things - Basic understanding of tests and measurements concept & understanding of testing technology and related trends. - Must be able to communicate with customers and stakeholders (internal/external) - To be prepared for Flexible working hours, willing to travel a lot. - This position needs person who has strong experience to work independently. To Handle customer face to face and to be a contact point between company and the customer. Key success factors of the job: - Strong Technical background - Innovative mind, problem solving attitude and skills - Honest and faithful to company. - Good Character, attitude, and skills to participate in customer meetings. - Good documentation skills - Fluent spoken and written English, Good communication skills Critical Points of success: - To be fluent and credible in communications and presentations in English - To be capable of understanding customer’s technical requirements and demands - To be capable of thinking strategically, and define and execute strategy in systematic and analytical ways - Have problems solving attitude and skills. Salary level: Will Match Best in the Industry for equally potential candidate.