Service Engineer

Location:

Dehradun

Reporting To:

Service Manager

• Onsite Customer visit for Installation & Support to resolve all technical issues

• Coordination with technical/software team for removing “Bugs”

• Coordination with sales and coordination team for all supply issue

• Resolve all the technical & Non technical issue onsite

• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team

• Discussion with customer and resolve all issues

• Preparation of Service Reports and Issue wise MOM

• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material

• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage

• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD

• Synchronize the same to be used as reference

• For all out of warrantee systems plan for AMC, in consultation with sales team

• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Experience

• 4-8 Years

Skills and Knowledge required

• Service & trouble shooting of embedded systems

• Integration of system of PLC or Non-PLC base machines

• Ability to travel across the World

• Ability to travel as per requirement

Competencies (Behavioural Skills) required

• People Management

• Negotiation Skills

• Relationship Skills

• Analytical and Problem Solving

• Proactive

• Communicate effectively, verbally and in writing, to a diverse audience

• Plan, organize and prioritize work

• Demonstrate the highest level of ethical behavior

• Remain flexible in order to adapt to changes in work environment

• Study and apply new information, and take initiative

• Excellent time-management, problem-prevention and problem-solving skills

• Work accurately with close attention to detail

• Maintain confidentiality of sensitive information

• Possess a work ethic that includes neatness, punctuality and accuracy