Service Desk Management Consultant

1 - 6 years

3 - 7 Lacs

Posted:-1 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary:

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction.

Key Responsibilities:

  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Facilitate training sessions to enhance team capabilities and knowledge sharing.
  • Monitor team performance metrics and implement strategies for continuous improvement.

Skills Required:

  • Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
  • Strong understanding of incident management processes and best practices.
  • Experience with ticketing systems and customer relationship management tools.
  • Ability to analyze and resolve technical issues efficiently.
  • Excellent verbal and written communication skills to interact with clients and team members.

Qualifications & Experience:

  • The candidate should have minimum 5 years of experience in Service Desk Management.
  • Any graduate.
Skills

Service Desk Management,Application Tech Support,Application Support,Tech Support,Voice Support,Incident Management,Ticketing

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru